Preventing recurrence by sharing incidents and customer feedback monthly
First written in FY2018. 2 of 3 entries say "Restated". Latest entry: FY2020.
4 other companies' latest entry also says "Restated".
- FY2020RestatedAnnual report
「Accidents occurring at each store and at headquarters, together with customer feedback, are compiled monthly. After specifying the measures to be taken if similar problems occur, the information is posted on the internal portal site and shared within the company, and is also used as training material to prevent recurrence.」
Monthly sharing of accidents and customer feedback, and their use to prevent recurrence, continue. - FY2019RestatedAnnual report
「Accidents occurring at each store and at headquarters, together with customer feedback, are compiled monthly. After specifying the measures to be taken if similar problems occur, the information is posted on the internal portal site and shared within the company, and is also used as training material to prevent recurrence.」
Monthly sharing of accidents and customer feedback, and their use to prevent recurrence, continue. - FY2018First statedAnnual report
「Accidents occurring at each store and at headquarters, together with customer feedback, are compiled monthly. After specifying the measures to be taken if similar problems occur, the information is posted on the internal portal site and shared within the company, and is also used as training material to prevent recurrence.」
A system is described for compiling accidents and customer feedback from stores and headquarters monthly, sharing them on the internal portal site, and using them to prevent recurrence.