A Company That Thinks and Acts from the Customer’s Perspective
First written in FY2017-Q1. 3 of 6 entries say "Restated". Latest entry: FY2020.
33 other companies' latest entry also says "Restated".
- FY2020RestatedAnnual report
「Every store aims to realise its own “Life-ness” suited to the needs of customers in its local community.」
The company continues to uphold the realisation of each store’s “Life-ness,” tailored to customer needs, as a principle of action. - FY2018ReframedAnnual report
「Every store aims to realise its own “Life-ness” suited to the needs of customers in its local community.」
In the Sixth Medium-Term Plan, the customer-oriented policy has been reframed as meeting the needs of each store’s local community and realising its own “Life-ness.” - FY2018-Q1Clarifying the scope of the responseAnnual report
「We are working to respond rapidly to the wide range of changes in the social environment, including demographics and lifestyles, as well as changes in customer preferences.」
In connection with the customer-oriented policy, the company explicitly states that it will respond rapidly to changes in demographics, lifestyles and customer preferences. - FY2017RestatedAnnual report
「As “a company that thinks and acts from the customer’s perspective,” responding to the diverse needs of customers in local communities」
Responding to customers’ diverse needs is described as a specific objective of the corporate culture reforms. - FY2017-Q2RestatedAnnual report
「“A company that thinks and acts from the customer’s perspective”」
The customer-oriented organisational culture policy is restated. - FY2017-Q1First statedAnnual report
「“A company that thinks and acts from the customer’s perspective”」
The customer-focused policy forming one of the Corporate Culture Reforms.