Strengthening the Collection of Customer Survey Responses
First written in FY2017-Q1. 2 of 5 entries say "Restated". Latest entry: FY2018.
0 other companies' latest entry also says "Dropped".
- FY2018DroppedAnnual reportThis securities report contains no direct statement regarding the collection or analysis of customer surveys.
- FY2017AdvancedAnnual report
「We strengthened the collection and analysis of customer surveys and, at some locations, prepared to introduce a system for centrally managing customer records and reservation orders. Together with efforts to improve operational efficiency, we worked to improve customer satisfaction.」
In addition to the existing emphasis on collecting surveys, analysis activities are explicitly mentioned, and preparations are under way at some locations to introduce a system for centrally managing customer records and reservation orders. - FY2017-Q3RestatedAnnual report
「We also strengthened the collection of customer surveys to meet customer needs and improve customer satisfaction, and will consider further ways to use the results.」
The continued strengthening of survey collection to understand customer needs and improve customer satisfaction is reported, along with consideration of further ways to use the results. - FY2017-Q2RestatedAnnual report
「We also strengthened the collection of customer surveys to meet customer needs and improve customer satisfaction.」
Stronger survey collection to understand customer needs and improve customer satisfaction continues to be reported. - FY2017-Q1First statedAnnual report
「We also strengthened the collection of customer surveys to meet customer needs and improve customer satisfaction.」
Survey collection is positioned as a means of understanding customer needs and improving customer satisfaction.