Enhanced After-Sales Services and Long-Term Free Repair Warranty
First written in FY2016. 13 of 18 entries say "Restated". Latest entry: FY2024.
4 other companies' latest entry also says "Restated".
- FY2024RestatedAnnual report
「The “service infrastructure” primarily covers operations involving “delivery, installation and construction,” such as for washing machines, refrigerators and air conditioners, and stores product information covering these services.」
The service infrastructure for delivery, installation, construction, repairs and other services has been reaffirmed as a function supporting customer satisfaction and the business foundation. - FY2022-Q3RestatedAnnual report
「For warranties on goods or services, we previously recognized an expense by recording a provision for product warranties. However, where a warranty provides services to the customer rather than assuring that the goods or services will function as intended in accordance with the agreed specifications, we have changed to a method of identifying the warranty as a performance obligation.」
The accounting treatment for warranties that provide services to customers, including long-term repair coverage, has been reaffirmed as recognizing them as performance obligations rather than through a provision for product warranties. - FY2022-Q2RestatedAnnual report
「For warranties on goods or services, we previously recognized an expense by recording a provision for product warranties. However, where a warranty provides services to the customer rather than assuring that the goods or services will function as intended in accordance with the agreed specifications, we have changed to a method of identifying the warranty as a performance obligation.」
The accounting treatment for warranties that provide services to customers, including long-term repair coverage, has been reaffirmed as having changed from expense recognition through a provision for product warranties to recognition as a performance obligation. - FY2022-Q1Change in accounting treatment for long-term repair coverageAnnual report
「For warranties on goods or services, we previously recognized an expense by recording a provision for product warranties. However, where a warranty provides services to the customer rather than assuring that the goods or services will function as intended in accordance with the agreed specifications, we have changed to a method of identifying the warranty as a performance obligation.」
With the adoption of the revenue recognition accounting standard, the accounting treatment for long-term warranties that provide services to customers has been changed from recognizing expenses through a provision for product warranties to recognizing a performance obligation. - FY2021Update to annual provision for product warranties balanceAnnual report
「Increase in provision for product warranties ¥3,108 million」
The provision for product warranties at the end of the fiscal year ended March 2021 was ¥3,108 million, updating the annual balance related to product warranties, including long-term repair coverage. - FY2021-Q3Update to provision for product warranties balanceAnnual report
「Provision for product warranties － ¥2,228 million」
A provision for product warranties of ¥2,228 million was recognized in the quarterly consolidated balance sheet. - FY2021-Q2Update to provision for product warranties expenseAnnual report
「Provision for product warranties expense ¥896 million ¥1,511 million」
The provision for product warranties expense increased from ¥896 million in the same quarter of the previous year to ¥1,511 million. The disclosure of costs related to after-sales service, including long-term repair coverage, has been updated. - FY2020-Q3RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The “Magokoro Service,” including reliable after-sales service, has been reaffirmed as a means of building trust with customers and as a differentiating factor. - FY2020-Q2RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The “Magokoro Service,” including reliable after-sales service, has been reaffirmed as a means of building trust with customers and as a differentiating factor. - FY2020-Q1RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The “Magokoro Service,” including reliable after-sales service, has been reaffirmed as a means of building trust with customers and as a differentiating factor. - FY2019RestatedAnnual report
「Joshin Service Co., Ltd. (consolidated subsidiary) handles product delivery, installation, repairs and maintenance.」
Group coordination with Joshin Service, which handles delivery, installation, repairs and maintenance, has been reaffirmed as the foundation of after-sales service. - FY2019-Q3RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The “Magokoro Service,” including reliable after-sales service, has been reaffirmed as a means of building trust with customers and as a differentiating factor. - FY2019-Q2RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The “Magokoro Service,” including reliable after-sales service, has been reaffirmed as a means of building trust with customers and as a differentiating factor. - FY2019-Q1RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The “Magokoro Service,” including reliable after-sales service, has been reaffirmed as a means of building trust with customers and as a differentiating factor. - FY2018RestatedAnnual report
「Joshin Service Co., Ltd. (consolidated subsidiary) handles product delivery, installation, repairs and maintenance.」
Group coordination with Joshin Service, which handles delivery, installation, repairs and maintenance, has been reaffirmed as the foundation of after-sales service. - FY2018-Q3RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The “Magokoro Service,” including reliable after-sales service, has been reaffirmed as a means of building trust with customers and as a differentiating factor. - FY2017RestatedAnnual report
「In addition, for value-added services that complement our home-appliance sales, we will strengthen coordination with Joshin Service Co., Ltd., a technical specialist and a Group strength, and work to further differentiate ourselves from other companies.」
The policy of expanding value-added services by positioning after-sales service as a differentiating factor and strengthening coordination with Joshin Service has been reaffirmed. - FY2016First statedAnnual report
「In addition, to further enhance our reliable after-sales service, we are expanding the long-term free repair coverage available to Joshin credit card members.」
After-sales service is positioned as a differentiating factor, and long-term free repair coverage for card members is being expanded.