Store Operations Policy Centered on Customer Satisfaction
First written in FY2017-Q1. 14 of 19 entries say "Restated". Latest entry: FY2026.
33 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「Vision 1: A supermarket trusted and loved by customers and business partners in the local community」
The customer-focused policy of aiming to be a supermarket trusted and loved by local customers and business partners continues as the vision set out in the long-term management vision. - FY2026-H1RestatedAnnual report
「Establishing a supermarket brand and retail CI trusted and loved by customers in the local community」
The customer-focused policy of aiming to be a supermarket trusted and loved by local customers continues under the Third Medium-Term Management Plan. - FY2025RestatedAnnual report
「A supermarket trusted and loved by customers and business partners in the local community」
The policy of aiming to be a community-based supermarket trusted and loved by customers and business partners continues. - FY2025-Q1ReframedAnnual report
「Establishing a supermarket brand and retail CI trusted and loved by customers in the local community」
In the Third Medium-Term Management Plan, the previous customer-satisfaction-centered store operating policy is expressed as establishing a brand and retail CI trusted and supported by local customers. - FY2023RestatedAnnual report
「In this market environment, we recognize the importance of pursuing the creation of value unique to our group so that we become a “company of choice” for everyone in the communities we serve, our customers, business partners and employees.」
The policy of aiming to become a company chosen by stakeholders, including customers, and emphasizing the creation of unique value continues. - FY2021-Q2RestatedAnnual report
「株式会社マルミヤストア and 株式会社新鮮マーケット have adopted “Thoroughly practicing the fundamentals of doing business and providing products and services from the consumer’s perspective” as their basic policy,」
The basic policy of thoroughly practicing the fundamentals of doing business and providing products and services from the consumer’s perspective continues to be stated. - FY2021-Q1ReframedAnnual report
「株式会社マルミヤストア and 株式会社新鮮マーケット have adopted “Thoroughly practicing the fundamentals of doing business and providing products and services from the consumer’s perspective” as their basic policy,」
The wording has been revised from the previous slogan of “contributing to consumers through products” to a basic policy emphasizing the fundamentals of doing business and providing products and services from the consumer’s perspective. - FY2020-Q2RestatedAnnual report
「株式会社マルミヤストア and 株式会社新鮮マーケット have adopted “Forward! Contributing to consumers through products” as their slogan for the fiscal year,」
The policy of emphasizing contributions to consumers through products continues to be stated. - FY2020-Q1ReframedAnnual report
「株式会社マルミヤストア and 株式会社新鮮マーケット have adopted “Forward! Contributing to consumers through products” as their slogan for the fiscal year,」
Marumiya Store’s customer-focused policy has been revised from emphasizing responses to changes in consumers to a slogan foregrounding contributions to consumers through products. - FY2019-Q3RestatedAnnual report
「株式会社マルミヤストア has adopted “Responding swiftly to changes in consumers ... the customer is the sole basis for our decisions” as its policy for the fiscal year,」
The policy of responding swiftly to changes in consumers and using customers as the basis for decisions is reiterated. - FY2019-Q2RestatedAnnual report
「株式会社マルミヤストア has adopted “Responding swiftly to changes in consumers ... the customer is the sole basis for our decisions” as its policy for the fiscal year,」
The Marumiya Store policy of responding swiftly to changes in consumers and using customers as the basis for decisions is reiterated. - FY2019-Q1ReframedAnnual report
「株式会社マルミヤストア adopted “Responding swiftly to changes in consumers ... the customer is the sole basis for our decisions” as its policy for the fiscal year,」
The wording has been revised from the previous policy of “making customers happy” to emphasize responding swiftly to changes in consumers and using customers as the basis for decisions. - FY2018-Q3RestatedAnnual report
「株式会社マルミヤストア is pursuing various initiatives based on 6 measures: ① creating stores that make customers happy, ② providing products that make customers happy, ③ embedding work-improvement activities, ④ developing human resources with a customer perspective and communication skills, ⑤ complying with laws, regulations and manuals, and ⑥ benefiting from group synergies.」
Marumiya Store continues to set out the 6-point action plan. - FY2018-Q2RestatedAnnual report
「株式会社マルミヤストア is pursuing various initiatives based on 6 measures: ① creating stores that make customers happy, ② providing products that make customers happy, ③ embedding work-improvement activities, ④ developing human resources with a customer perspective and communication skills, ⑤ complying with laws, regulations and manuals, and ⑥ benefiting from group synergies.」
The 6-point operating policy centered on customer-friendly stores and products is reiterated, including work improvements, human resources development, legal compliance and benefiting from group synergies. - FY2018-Q1RestatedAnnual report
「株式会社マルミヤストア is pursuing various initiatives based on 6 measures: ① creating stores that make customers happy, ② providing products that make customers happy, ③ embedding work-improvement activities, ④ developing human resources with a customer perspective and communication skills, ⑤ complying with laws, regulations and manuals, and ⑥ benefiting from group synergies.」
The operating policy centered on creating stores and providing products that delight customers is reiterated as 6 measures, also covering work improvements, human resources development, legal compliance and benefiting from group synergies. - FY2017RestatedAnnual report
「株式会社マルミヤストア has adopted “Making customers happy a reality and conveying our gratitude to customers” as its policy for the current consolidated fiscal year,」
The Marumiya Store policy for the fiscal year centered on customer satisfaction is reiterated. - FY2017-Q3RestatedAnnual report
「株式会社マルミヤストア has adopted “Making customers happy a reality and conveying our gratitude to customers” as its policy for the fiscal year,」
The Marumiya Store policy for the fiscal year centered on customer satisfaction is reiterated. - FY2017-Q2RestatedAnnual report
「株式会社マルミヤストア has adopted “Making customers happy a reality and conveying our gratitude to customers” as its policy for the fiscal year,」
The Marumiya Store policy for the fiscal year centered on customer satisfaction is reiterated. - FY2017-Q1First statedAnnual report
「株式会社マルミヤストア has adopted “Making customers happy a reality and conveying our gratitude to customers” as its policy for the fiscal year.」
As its policy for the fiscal year, Marumiya Store has adopted the realization of customer satisfaction.