Announced details
Reduced the IT department’s infrastructure support workload by more than 30%
Implemented at 8 MEGMILK SNOW BRAND Co.,Ltd. sites nationwide (2,500 telephone terminals and 2,000 smartphones)
Tsuzuki Electric has a business relationship with MEGMILK SNOW BRAND Co.,Ltd. involving the implementation and rollout of TCloud for Voice. Tsuzuki Electric was also involved from the planning stage in defining requirements and preparing the RFP.
Head office: Minato-ku, Tokyo; Representative Director and President: Sato Masatoshi (佐藤雅俊). Under its new management plan, “Next Design 2030,” the company has positioned productivity reform through data-driven management as a core pillar of its DX strategy. Other company information: Not disclosed.
8 MEGMILK SNOW BRAND Co.,Ltd. sites nationwide (individual locations: Not disclosed)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | TCloud for Voice |
| Counterparty | MEGMILK SNOW BRAND Co.,Ltd. |
| Counterparty overview | Head office: Minato-ku, Tokyo; Representative Director and President: Sato Masatoshi (佐藤雅俊). Under its new management plan, “Next Design 2030,” the company has positioned productivity reform through data-driven management as a core pillar of its DX strategy. Other company information: Not disclosed. |
| Relationship with the Company | Tsuzuki Electric has a business relationship with MEGMILK SNOW BRAND Co.,Ltd. involving the implementation and rollout of TCloud for Voice. Tsuzuki Electric was also involved from the planning stage in defining requirements and preparing the RFP. |
| Applicable area | Telephone operations in remote-work and hot-desking environments, Handling incoming calls to the main telephone number, IT infrastructure operations, Voice data utilization and marketing analysis |
| Location | 8 MEGMILK SNOW BRAND Co.,Ltd. sites nationwide (individual locations: Not disclosed) |
| Location scale | 8 sites nationwide, 2,500 telephone terminals, and 2,000 smartphones |
| Quantitative Effects | Reduced the IT department’s infrastructure support workload by more than 30% |
| Usage history | Implemented at 8 MEGMILK SNOW BRAND Co.,Ltd. sites nationwide (2,500 telephone terminals and 2,000 smartphones) |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The project was undertaken following MEGMILK SNOW BRAND Co.,Ltd.’s head office relocation to address the facilities and operational challenges of its on-premises telephone environment associated with remote work and the shift to hot-desking, and to establish infrastructure for the future use of voice data.