Announced details
Contact center operations, customer support, CRM integration, and improvements in customer experience (CX) and employee experience (EX) for the mail-order business
Fewer operating errors, shorter customer wait times, a lower call abandonment rate, and improved accuracy in reporting metrics such as average talk time and average after-call work time (specific figures: not disclosed)
都築電気 implemented the contact center platform for やずや and jointly proposed and coordinated the project with 日本アバイア. 都築電気 will provide maintenance and operations support for やずや going forward.
株式会社やずや, headquartered in Fukuoka, Fukuoka Prefecture, is a company engaged in the mail-order sale of health supplements, cosmetics and miscellaneous goods. Its representative director and president is Yato Toru (矢頭徹). 日本アバイア株式会社, headquartered in Minato-ku, Tokyo, develops Avaya hardware and services. Its representative director and president is Uchiyama Tomoyuki (内山知之).
The impact on business performance is Not disclosed
The company does not address Contract Value / Offering price.
| Item | Details |
|---|---|
| Names of Products / Services Covered | AVAYA CONTACT CENTER SOLUTION (Avaya Contact Center Solution), Avaya Aura™ Platform, Avaya Infinity™ |
| Counterparty | 株式会社やずや, 日本アバイア株式会社 |
| Counterparty overview | 株式会社やずや, headquartered in Fukuoka, Fukuoka Prefecture, is a company engaged in the mail-order sale of health supplements, cosmetics and miscellaneous goods. Its representative director and president is Yato Toru (矢頭徹). 日本アバイア株式会社, headquartered in Minato-ku, Tokyo, develops Avaya hardware and services. Its representative director and president is Uchiyama Tomoyuki (内山知之). |
| Relationship with the Company | 都築電気 implemented the contact center platform for やずや and jointly proposed and coordinated the project with 日本アバイア. 都築電気 will provide maintenance and operations support for やずや going forward. |
| Applicable area | Contact center operations, customer support, CRM integration, and improvements in customer experience (CX) and employee experience (EX) for the mail-order business |
| Quantitative Effects | Fewer operating errors, shorter customer wait times, a lower call abandonment rate, and improved accuracy in reporting metrics such as average talk time and average after-call work time (specific figures: not disclosed) |
| Impact on Business Performance | The impact on business performance is Not disclosed |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The joint proposal from 都築電気 and 日本アバイア met the requirements for flexibility in やずや's proprietary operations and the scalability and functionality needed to support future business growth, in addition to the approaching end of manufacturer support for its existing PBX.