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Mos Food Services (8153) · InitiativeFirst stated

Direct dialogue with customers through town meetings

First written in FY2019. . Latest entry: FY2019.

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Restoring customer trust through town meetings following an incidentA theme 1 companies write about · 0 as a headwind · 1 as a tailwind

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  1. FY2019First statedAnnual report

    「We also began holding “town meetings” for women raising children, starting in Nagano Prefecture, creating opportunities for senior management to hear directly from customers and use their feedback for improvements, thereby helping to rebuild trust.」

    As a measure to rebuild trust following the food-poisoning incident, town meetings with women raising children were launched in Nagano Prefecture.
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Direct dialogue with customers through town meetings | MOS FOOD SERVICES,INC. (8153) | Komori