Expanding the Customer Base and Reducing Dependence on Large Customers
First written in FY2019. 11 of 15 entries say "Restated". Latest entry: FY2026.
3 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Although SG&A expenses increased, the effect of higher sales, together with an improvement in gross profit margin resulting from the expansion of the customer base through increased sales of AI products, lifted segment profit to a record ¥3,384 million, up 56.6% year on year.」
The company states that expanded sales of AI products increased the number of new customers, contributing to an improved gross profit margin and record-high profit in the solutions business. - 2026-05-14AdvancedRevision to earnings forecasts
「As the customer base expanded through increased sales of AI products, the gross profit margin improved」
The expansion of the customer base was reflected in actual results through the acquisition of new customers by expanding sales of AI products. - FY2024-Q3RestatedAnnual report
「Against this backdrop, our group worked to improve earnings power through business-structure reform and expand operations in growth markets. In the device business, we pursued expansion of the existing business and the establishment of new earnings platforms, while in the solutions business, we worked to expand service-based businesses and enhance digital technologies, as well as focusing on expanding our customer base.」
The company continues to expand its customer base alongside business-structure reform, expansion of its service-based business, and enhancement of its digital technology capabilities. No specific changes in the number of customers or the degree of dependence on large customers are disclosed. - FY2024-Q2RestatedAnnual report
「Against this backdrop, our group worked to improve earnings power through business-structure reform and expand operations in growth markets. In the device business, we pursued expansion of the existing business and the establishment of new earnings platforms, while in the solutions business, we worked to expand service-based businesses and enhance digital technologies, as well as focusing on expanding our customer base.」
The company continues to expand its customer base alongside business-structure reform, expansion of its service-based business, and enhancement of its digital technology capabilities. No specific changes in the number of customers or the degree of dependence on large customers are disclosed. - FY2024-Q1RestatedAnnual report
「Against this backdrop, our group worked to improve earnings power through business-structure reform and expand operations in growth markets. In the device business, we pursued expansion of the existing business and the establishment of new earnings platforms, while in the solutions business, we worked to expand service-based businesses and enhance digital technologies, as well as focusing on expanding our customer base.」
The company continues to expand its customer base alongside business-structure reform, expansion of its service-based business, and enhancement of its digital technology capabilities. No specific changes in the number of customers or the degree of dependence on large customers are disclosed. - FY2023-Q3RestatedAnnual report
「Against this backdrop, our group worked to improve earnings power through business-structure reform and expand operations in growth markets. In the device business, we pursued expansion of the existing business and the establishment of new earnings platforms, while in the solutions business, we worked to expand service-based businesses and enhance digital technologies, as well as focusing on expanding our customer base.」
The company continues to expand its customer base alongside business-structure reform, expansion of its service-based business, and enhancement of its digital technology capabilities. No specific changes in the number of customers or the degree of dependence on large customers are disclosed. - FY2023-Q2RestatedAnnual report
「Against this backdrop, our group worked to improve earnings power through business-structure reform and expand operations in growth markets. In the device business, we pursued expansion of the existing business and the establishment of new earnings platforms, while in the solutions business, we worked to expand service-based businesses and enhance digital technologies, as well as focusing on expanding our customer base.」
The company continues to expand its customer base alongside business-structure reform, expansion of its service-based business, and enhancement of its digital technology capabilities. No specific changes in the number of customers or the degree of dependence on large customers are disclosed. - FY2023-Q1RestatedAnnual report
「Against this backdrop, our group worked to improve earnings power through business-structure reform and expand operations in growth markets. In the device business, we pursued expansion of the existing business and the establishment of new earnings platforms, while in the solutions business, we worked to expand service-based businesses and enhance digital technologies, as well as focusing on expanding our customer base.」
The company continues to expand its customer base alongside business-structure reform, its service-based business, and digital technology capabilities. No specific increase in the number of customers is disclosed. - FY2022-Q3RestatedAnnual report
「Against this backdrop, the Group worked to reform its portfolio in the Devices Business by improving the profitability of existing businesses and developing new high-margin businesses, while in the Solutions Business it worked to build a subscription-based business model, expand its capabilities in the latest digital technologies, and increase its customer base.」
The company continues its policy of increasing customers in the solutions business alongside the expansion of its subscription-based business model and digital technology capabilities. No specific changes in the number of customers or the degree of dependence on large customers are disclosed. - FY2022-Q1RestatedAnnual report
「In the Solutions Business, the company worked to build a subscription-based business model, expand its capabilities in the latest digital technologies, and increase its customer base.」
The company continues its policy of increasing the number of customers alongside the expansion of its subscription-based business model and latest digital technology capabilities. No specific changes in the number of customers or the degree of dependence on large customers are disclosed. - FY2020RaisedAnnual report
「The company will also consider expanding its business areas through M&A, accelerating customer-base expansion and aiming to build a strong earnings base.」
The company has broadened its policy to accelerate customer-base expansion by considering expansion into new business areas through M&A, in addition to increased staffing, closer supplier cooperation, the introduction of cloud services, and trade shows and seminars. - FY2020-Q3RestatedAnnual report
「In the Solutions Business, the company worked to establish a revenue base for the future by focusing on strengthening its cloud business centered on the Sanshin Data Center, while also stepping up efforts to expand its customer base.」
The company continues initiatives to strengthen its cloud business and expand its customer base. No quantitative results, such as changes in the number of new customers or the degree of dependence on large customers, are disclosed. - FY2020-Q2RestatedAnnual report
「In the Solutions Business, the company worked to establish a revenue base for the future by focusing on strengthening its cloud business centered on the Sanshin Data Center, while also stepping up efforts to expand its customer base.」
The company continues initiatives to strengthen its cloud business and expand its customer base. No quantitative results, such as changes in the number of new customers or the degree of dependence on large customers, are disclosed. - FY2020-Q1RestatedAnnual report
「In the Solutions Business, the company worked to establish a revenue base for the future by focusing on strengthening its cloud business centered on the Sanshin Data Center, while also stepping up efforts to expand its customer base.」
The company has reaffirmed its policy of strengthening initiatives to expand its customer base. No quantitative results, such as changes in the number of new customers or the degree of dependence on large customers, are disclosed. - FY2019First statedAnnual report
「Going forward, the company will focus on expanding its customer base. In addition to strengthening sales through increased staffing and closer cooperation with suppliers, it will seek to identify new customers by introducing new service offerings centered on cloud services and promoting them through trade shows and seminars. The company aims to move away from an earnings structure dependent on large customers and further strengthen its earnings base.」
In addition to deepening relationships with existing customers, the company explicitly identified customer-base expansion as a separate initiative, including increased staffing, closer supplier cooperation, the introduction of cloud services, and trade shows and seminars to reduce dependence on large customers.