Pursuing Customer Satisfaction and Becoming More of a Solution Provider
First written in FY2020. 2 of 3 entries say "Restated". Latest entry: 2026-05-15.
The whole theme swung hardest in 2025: 2 of 10 companies on the "Worse" side.
18 other companies' latest entry also says "Restated".
- 2026-05-15RestatedEarnings
「By pursuing customer satisfaction while aiming to be a “specialist trading company with strong technical expertise,” the Group will continue to transform itself in response to changes in the times and work toward continuously enhancing corporate value.」
The Group has reaffirmed its policy of pursuing customer satisfaction and a solution-oriented approach. - FY2022RestatedAnnual report
「② To achieve carbon neutrality, provide products and services with enhanced added value and pursue higher customer satisfaction.」
The Company has reaffirmed the provision of value-added products and services and the pursuit of customer satisfaction as management policies aimed at achieving carbon neutrality. - FY2020First statedAnnual report
「The Group positions “pursuing customer satisfaction” as its most important management strategy. To provide what customers need and find satisfying, the Group will strengthen its proposal capabilities across the Group and continue evolving into a solutions provider.」
The Company identifies the pursuit of customer satisfaction as its most important management strategy, combining stronger proposal capabilities with its evolution into a solutions provider.