Possible information leakage at our subsidiary following unauthorized access to the external email delivery service "Blast Mail"
株式会社eヘルスケア (consolidated subsidiary of Toho Holdings)
The external email delivery service "Blast Mail," and email distribution using the service for ① eHealthcare's proprietary physician survey service and ② application thank-you emails for the Hospital Navi PR service
Unauthorized access by a third party to "Blast Mail"
Related procedures
Investigation into the possibility of information leakage associated with the unauthorized access, and a report to the Personal Information Protection Commission
Personal Information Protection Commission
Company response
Temporary suspension of eHealthcare's physician survey service
Investigation by ラクスライトクラウド社 is ongoing
The investigation by ラクスライトクラウド社 will continue, and any newly identified facts requiring disclosure will be disclosed promptly. Customers concerned will be warned to remain vigilant for suspicious emails and other threats.
If the progress of the investigation reveals any new facts requiring disclosure, they will be disclosed promptly.
| Item | Details |
|---|---|
| Event name | Possible information leakage at our subsidiary following unauthorized access to the external email delivery service "Blast Mail" |
| Subject Entity | 株式会社eヘルスケア (consolidated subsidiary of Toho Holdings) |
| Target Locations / Products | The external email delivery service "Blast Mail," and email distribution using the service for ① eHealthcare's proprietary physician survey service and ② application thank-you emails for the Hospital Navi PR service |
| Cause | Unauthorized access by a third party to "Blast Mail" |
| Type of litigation or proceeding | Investigation into the possibility of information leakage associated with the unauthorized access, and a report to the Personal Information Protection Commission |
| Court or authority | Personal Information Protection Commission |
| Suspended operations | Temporary suspension of eHealthcare's physician survey service |
| Investigation structure | Investigation by ラクスライトクラウド社 is ongoing |
| Outlook | The investigation by ラクスライトクラウド社 will continue, and any newly identified facts requiring disclosure will be disclosed promptly. Customers concerned will be warned to remain vigilant for suspicious emails and other threats. |
| Planned follow-up disclosure | If the progress of the investigation reveals any new facts requiring disclosure, they will be disclosed promptly. |
Items this document does not state (15)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Because a third party illegally accessed the external email delivery service "Blast Mail." The operating company's investigation and review into whether any information was leaked and the scope of any leakage are ongoing.