Expansion of next-generation branch and counter-service support systems
First written in FY2018-Q2. 1 of 2 entries say "Advanced", first in FY2019-Q3. Latest entry: FY2019-Q3.
0 other companies' latest entry also says "Advanced".
- FY2019-Q3AdvancedAnnual report
「The Company has begun providing the SmileBranch® branch counter-service support system to 3 banks: The Chiba Bank,Ltd., The Daiyon Bank, Ltd., and The Chugoku Bank, Ltd. SmileBranch is a solution that improves customer convenience and brings smiles to customers and bank employees by using tablets at branch counters to provide interactive customer service.」
For next-generation branch and counter-service support systems, the disclosure describes the specific implementation result of beginning to provide SmileBranch to 3 banks. - FY2018-Q2First statedAnnual report
「Among regional financial institutions, adoption of the next-generation branch systems BANK_FIT-NE® and SmileBranch® has expanded, with the aim of strengthening consulting-based sales, enhancing the ability to respond to consultations, and facilitating dialogue and proposals with customers.」
The disclosure describes for the first time the expanded adoption of BANK_FIT-NE® and SmileBranch® as a standalone theme aimed at transforming branches of regional financial institutions.