Systematizing customer information through 10-year warranties
First written in FY2016. 2 of 3 entries say "Restated". Latest entry: FY2018.
No other company in this theme has enough history to compare yet.
- FY2018RestatedAnnual report
「To improve customer satisfaction, we offer a 10-year warranty on the body (combustion chamber), a major component of the warm-air heater for protected horticulture (House Kaonki). Through this program, we will provide customers who purchase the product with greater peace of mind and safety, while systematizing information on how customers use their equipment and the crops they grow and applying it to future product development.」
The company continues to pursue a policy of using the 10-year warranty to provide peace of mind and safety, systematize customer and crop information, and apply it to product development. - FY2017RestatedAnnual report
「To improve customer satisfaction, we offer a 10-year warranty on the body (combustion chamber), a major component of the warm-air heater for protected horticulture (House Kaonki). Through this program, we will provide customers who purchase the product with greater peace of mind and safety, while systematizing information on how customers use their equipment and the crops they grow and applying it to future product development.」
The company continues to pursue a policy of using the 10-year warranty to provide peace of mind and safety and systematize customer and crop information. - FY2016First statedAnnual report
「We offer a 10-year warranty on the body (combustion chamber), a major component of the warm-air heater for protected horticulture (House Kaonki), and on the heat pump for protected horticulture (Nepon Green Package). Through this program, we will provide customers who purchase these products with greater peace of mind and safety, while systematizing information on how customers use their equipment and the crops they grow and applying it to future product development.」
The 10-year warranty is positioned as a measure to collect information on usage and crops and apply it to product development, in addition to providing peace of mind and safety.