A thorough customer focus and improvements to services and store development

「Against this economic backdrop, we will continue to place full effort into further improving customer satisfaction and creating stores that delight more customers.」

「Against this economic backdrop, as raw material prices rose, we worked to provide high-quality products with strong price appeal, improve attentive services from the customer’s perspective, and create attractive stores.」

「Against this economic backdrop, as raw material prices rose due to factors including higher bullion prices, we worked to provide high-quality products with strong price appeal, thoroughly pursue a customer-focused approach including improved customer service, and create stores supported by many customers.」

「We will plan and develop new products focused on quality, design and concepts to further enhance our product selection, while implementing hospitable store operations and striving to create stores that delight customers.」

「Under these circumstances, we worked to develop products that meet customers’ diverse needs by enhancing our product selection through our strength, the vertical integration system, while launching a Winter Collection featuring various celestial motifs under the theme “Cosmic Forces” and a Holiday Collection limited to the Christmas season.」

「Against this economic backdrop, we worked to further strengthen our sales capabilities by offering an extensive product lineup tailored to customer needs, improving the quality of our customer service and stepping up promotions using magazines and social media tools.」

「Against this economic backdrop, we sought to encourage customers to visit our stores by announcing the “2023 Summer Collection,” featuring color-stone jewelry designed around the motif of splashing water and cool diamond jewelry using platinum, while also conducting promotions such as distributing styling videos, securing magazine coverage and managing social media.」

「Against this economic backdrop, we will leverage the advantages of our vertical integration system, which covers everything from procuring raw materials through manufacturing and sales, to further enhance our product selection, improve attentive services from the customer’s perspective, and place full effort into creating stores supported by many customers.」

「Under these circumstances, we focused on enhancing our product selection by developing products that meet customers’ diverse needs, while leveraging the strengths of our vertical integration system, and on creating stores that contribute to higher customer satisfaction.」

「We worked to strengthen our ability to meet a wide range of customer needs and to plan and develop new products, striving to create attractive stores.」

「Against this economic backdrop, we worked to attract store visits by developing and planning products that satisfy customers across a broad range of age groups, focusing on media-based promotions such as magazine placements, the use of social media including Instagram, Twitter and Facebook, and lending products for television dramas, and proactively communicating information.」

「Against this economic backdrop, we will place full effort into thoroughly pursuing a customer-focused approach, including enhancing attentive services from the customer’s perspective, and creating stores supported by many customers.」

「We focused on enhancing our product selection to meet customer needs by leveraging our strength, the vertical integration system, and on creating stores that contribute to higher customer satisfaction.」

「In addition to opening 2 new stores, including the Jewelry Tsutsumi Aeon Mall Kawaguchi store, we renovated 2 existing stores to revitalize our store network. We also worked to strengthen our ability to meet a wide range of customer needs and to plan and develop new products, striving to create stores that satisfy customers even amid the COVID-19 pandemic.」

「We have operated our stores while thoroughly implementing infection-control measures, with the safety and health of customers and employees as our top priority.」

「Against this economic backdrop, we will continue to place full effort into further improving customer satisfaction and creating stores that delight many customers.」

「We are working to create stores that improve customer satisfaction.」

「Also, in this business environment, we prioritized the safety of customers and employees, operated our stores after implementing measures to prevent infection with COVID-19, strengthened our ability to meet customers’ diverse requests, including remodeling and made-to-order products, and worked on planning and developing new products, striving to create stores that satisfy customers even amid the COVID-19 pandemic.」

「Against this economic backdrop, we leveraged the benefits of our “vertical integration system,” which consistently covers everything from raw-material procurement through manufacturing and sales, to further enhance our product lineup and strengthen our ability to meet diverse needs, including remodeling and repairs, while working to create stores trusted and supported by customers.」

「In this environment, we leveraged our strength, the Vertical Integration System, to develop products that meet customers’ diverse needs and enhance our product range. During the Christmas season, we also sold four “Christmas Limited” designs inspired by diamond dust dancing on a holy night as limited-edition products, and focused on promotional activities using magazines and other media.」

「Against this economic backdrop, we leveraged the benefits of our “vertical integration system,” which consistently covers everything from raw-material procurement through manufacturing and sales, to further enhance our product lineup and implement hospitality-oriented store operations, while working to create stores that delight customers.」

「We develop products to meet customers’ diverse needs and enhance our product lineup, while announcing and promoting new products each season,」

「Against this economic backdrop, we will continue to focus on branding aimed at a broader range of customers, further promote improvements in customer satisfaction and devote our full efforts to creating appealing stores.」

「We are working to create stores that improve customer satisfaction,」

「Against this economic backdrop, we leveraged the benefits of our “vertical integration system,” which consistently covers everything from raw-material procurement through manufacturing and sales, to enhance our product lineup and improve detailed services from the customer’s perspective, while working to create appealing stores.」

「We are leveraging our strength in the vertical integration system to enhance our product lineup so that we can meet customers’ diverse needs,」

「We will leverage the benefits of our “vertical integration system,” which consistently covers everything from raw-material procurement through manufacturing and sales, to enhance our product lineup and improve detailed services from the customer’s perspective, while devoting our full efforts to creating appealing stores.」

「We are working to enhance our product lineup so that we can meet customers’ diverse needs.」

「We worked to improve detailed services from the customer’s perspective and to create stores supported by many customers.」

「In this environment, we leveraged our strength in an integrated manufacturing and sales system to enhance our product lineup so that we can meet customers’ diverse needs.」

「Against this economic backdrop, we further promoted improvements in customer satisfaction and worked to create stores supported by a broad range of customers.」

「Against this economic backdrop, we worked to develop new products in response to changing consumer needs and improve the quality of our customer service, while striving to create stores supported by many customers.」

「We have worked to enhance our product lineup and services and strengthen our ability to meet customers’ wide-ranging requests,」

「We will continue to focus on branding aimed at a broader range of customers, thoroughly pursue a customer-oriented approach, including detailed improvements to services from the customer’s perspective, and devote our full efforts to creating appealing stores.」