Improving the Customer Repeat Rate
First written in FY2017. 3 of 5 entries say "Restated". Latest entry: FY2022.
The whole theme swung hardest in 2020: 1 of 9 companies on the "Worse" side.
0 other companies' latest entry also says "Dropped".
- FY2022DroppedAnnual report
「We will provide customers with peace of mind, trust, satisfaction and joy by creating new value through the provision of new products and further advancing our globalisation.」
Improving the customer repeat rate, which had been explicitly stated through the previous fiscal year, is not explicitly stated in the current year’s management policies or issues. Instead, it has been organized under the broader expression of providing customers with peace of mind, trust, and satisfaction. - FY2021RestatedAnnual report
「With the entire company working as one, earn customer trust and improve the repeat-customer rate.」
The target of improving the customer repeat rate continues to be included alongside earning customer trust. - FY2020RestatedAnnual report
「With the entire company working as one, earn customer trust and improve the repeat-customer rate.」
The target of improving the customer repeat rate continues to be included. - FY2018RestatedAnnual report
「With the entire company working as one, earn customer trust and improve the repeat-customer rate.」
Improving the customer repeat rate continues to be identified as an issue to address, alongside earning customer trust. - FY2017First statedAnnual report
「With the entire company working as one, earn customer trust and improve the repeat-customer rate.」
In addition to earning customer trust, improving the customer repeat rate has been identified for the first time as a specific issue to address, although no target or deadline has been provided.