Non-compliance with the Act on Specified Commercial Transactions and consumer-related laws and regulations
First written in FY2016. 1 of 3 entries say "Mitigated", first in FY2017. Latest entry: FY2019.
The whole theme swung hardest in 2020: 1 of 8 companies on the "Worse" side.
9 other companies' latest entry also says "Restated".
- FY2019RestatedAnnual report
「From the perspective of protecting consumers, which is the purpose of the Act on Specified Commercial Transactions, we are strengthening training on the matters our sales representatives must observe during home visits for consultations and are developing contracts and other documentation with customers so that our sales activities comply with the Act.」
The company continues its compliance measures for home-visit consultations through training and the development of contracts and other documentation. - FY2017MitigatedAnnual report
「From the perspective of protecting consumers, which is the purpose of the Act on Specified Commercial Transactions, we are strengthening training on the matters our sales representatives must observe during home visits for consultations and are developing contracts and other documentation with customers so that our sales activities comply with the Act.」
The company stated that it is addressing the risk of violations in home-visit consultation activities by strengthening training and developing contracts and other documentation. - FY2016First statedAnnual report
「However, if the conduct of our sales representatives during home visits for consultations were to violate the provisions governing door-to-door sales under the Act on Specified Commercial Transactions, we could be subject to administrative guidance to improve our operations or an order to suspend operations, which could affect the performance of our corporate group.」
The note identifies the administrative measures and potential earnings impact if home-visit consultation activities violate the Act on Specified Commercial Transactions.