Loss of trust due to customer issues, health hazards and reputational damage
First written in FY2022. 1 of 3 entries say "Worsened", first in FY2024. Latest entry: FY2025.
The whole theme swung hardest in 2022: 3 of 8 companies on the "Worse" side.
9 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「Issues may arise if customers do not experience the effects of the Company’s products or suffer health damage or other harm from using them. If details of such issues are disseminated through media reports, social media or other channels, resulting in a decline in the image of the Company’s products or a loss of trust, this may affect the Company’s financial position, operating results and other aspects of its business.」
The risks of customers not experiencing the effects of products, health damage, reputational damage through media reports or social media, and loss of trust continue to be disclosed. - FY2024WorsenedAnnual report
「Even where there is no direct connection to the Company’s products, similar circumstances may arise from issues or reputational damage caused by counterfeit or similar products, which may affect the Company’s financial position, operating results and other aspects of its business.」
In addition to the existing risks of customer issues, health damage and reputational damage, the Company specifies the potential impact pathway for issues and reputational damage caused by counterfeit or similar products. - FY2022First statedAnnual report
「Issues may arise if customers do not experience the effects of the Company’s products or suffer health damage or other harm from ingesting or using them. If details of such issues are disseminated through media reports, social media or other channels, resulting in a decline in the image of the Company’s products or a loss of trust, this may affect the Company’s financial position, operating results and other aspects of its business.」
The possibility of customers not experiencing the effects of products, health damage, reputational damage through media reports or social media, and loss of trust is identified as a risk for the first time.