Attentive Customer Service Through Nationwide Sales Offices
First written in FY2020. 2 of 4 entries say "Restated". Latest entry: FY2022.
5 other companies' latest entry also says "Restated".
- FY2022RestatedAnnual report
「Our group is working to further improve production efficiency and reduce costs without compromising quality. At the same time, by providing high-value-added products and conducting attentive service activities through 16 sales offices nationwide, we will work to improve customer satisfaction.」
The company has reconfirmed its efforts to improve customer satisfaction through production efficiency and cost reductions, high-value-added products, and service activities through 16 sales offices nationwide. - FY2022-Q1RestatedAnnual report
「While continuing to partially refrain from sales activities out of consideration for infection risks at medical facilities, the company has responded with attention to business continuity so that no problems arise with product supplies and other matters.」
The company has reconfirmed sales and service operations that prioritize product supplies and business continuity while continuing to partially refrain from face-to-face sales activities. - FY2021ReframedAnnual report
「In sales activities, we have made infection prevention our highest priority and partially refrained from sales activities. While complying with visitation rules when visiting medical institutions, we have worked to provide information effectively by using the internet and other channels.」
In addition to face-to-face service through sales offices nationwide, the company has expanded its sales methods to include visitation rules for infection prevention, partial suspension of sales activities and information provision via the internet and other channels. - FY2020First statedAnnual report
「Accordingly, our group is working to further improve production efficiency and reduce costs without compromising quality. At the same time, by providing high-value-added products and conducting attentive service activities through 16 sales offices nationwide, we will work to improve customer satisfaction.」
The company has for the first time explicitly identified service activities through 16 sales offices nationwide as a specific means of providing value-added products and improving customer satisfaction.