Focus on customer count, cost of sales ratio, and sales per labor hour
First written in FY2019. . Latest entry: FY2024.
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- FY2024Updated metric resultsAnnual report
「Customer numbers were on a recovery trend in the 57th fiscal year as the impact of COVID-19 subsided, increasing 2.5% year on year at existing stores and 4.9% across all stores. The cost of sales ratio increased 0.2% year on year in the 57th fiscal year, as food procurement costs continued to rise due to higher imported raw-material prices, among other factors, against the backdrop of the weaker yen. Sales per labor hour, an indicator of productivity, increased 0.7% year on year in the 57th fiscal year, as revenue recovered steadily with the recovery in customer traffic providing support, despite efforts to limit working hours.」
The company updated full-year results for the 57th fiscal year for customer numbers, the cost of sales ratio and sales per labor hour. Customer numbers increased 2.5% at existing stores and 4.9% across all stores, while sales per labor hour increased 0.7% and the cost of sales ratio increased 0.2%. - FY2023Updated metric resultsAnnual report
「Customer numbers increased 11.7% at existing stores and 13.8% across all stores from the previous fiscal year. The cost of sales ratio increased 1.5% year on year in the 56th fiscal year, as the weaker yen drove up the prices of imported raw materials and food procurement costs rose. Sales per labor hour, an indicator of productivity, increased 8.3% year on year in the 56th fiscal year as customer traffic increased and revenue gradually recovered following the downgrading of COVID-19 under the Infectious Diseases Control Law to Category 5 and the end of border-control measures such as entry restrictions, despite efforts to control labor costs.」
The company updated full-year results for FY2023 for customer numbers, the cost of sales ratio and sales per labor hour. Customer numbers and sales per labor hour increased, while the cost of sales ratio also rose. - FY2022Updated metric resultsAnnual report
「Customer numbers increased 5.4% at existing stores and 4.8% across all stores from the previous fiscal year. Despite difficult sales conditions, the company pursued thorough cost control, reducing the cost of sales ratio by 0.2% year on year in the 55th fiscal year. Sales per labor hour, an indicator of productivity, increased 0.8% year on year in the 55th fiscal year, as the company worked to control labor costs through employment adjustments and other measures in response to the decline in customer numbers caused by the spread of COVID-19.」
The company updated the results from the previous fiscal year for customer numbers at existing stores and across all stores, the cost of sales ratio, and sales per labor hour. - FY2021Updated metric resultsAnnual report
「Customer numbers were significantly affected by the spread of COVID-19 throughout the 54th fiscal year, declining 13.5% year on year at existing stores and 9.7% across all stores. Despite difficult sales conditions, the cost of sales ratio remained broadly unchanged, increasing 0.3% year on year in the 54th fiscal year as a result of continued thorough cost control. Sales per labor hour, an indicator of productivity, declined 3.6% year on year in the 54th fiscal year, despite efforts to control labor costs through employment adjustments and other measures in response to the decline in customer numbers caused by the spread of COVID-19.」
While maintaining its policy of focusing on customer numbers, the cost of sales ratio and sales per labor hour, the company disclosed full-year results of a 13.5% decline in customer numbers at existing stores, a 9.7% decline across all stores, a 0.3% increase in the cost of sales ratio, and a 3.6% decline in sales per labor hour. - FY2020New disclosure of metric resultsAnnual report
「Customer numbers were significantly affected by the spread of COVID-19 in the second half of the 53rd fiscal year, declining 13.9% year on year at existing stores and 10.1% across all stores. Despite difficult sales conditions, the cost of sales ratio remained broadly unchanged, increasing 0.1% year on year in the 53rd fiscal year as a result of continued thorough cost control. Sales per labor hour, an indicator of productivity, declined 4.6% year on year in the 53rd fiscal year, despite efforts to control labor costs through employment adjustments and other measures in response to the decline in customer numbers caused by the spread of COVID-19.」
While maintaining its policy of focusing on customer numbers, the cost of sales ratio and sales per labor hour, the company specifically disclosed full-year results for each metric. - FY2019First statedAnnual report
「The company regards customer numbers, the cost of sales ratio and sales per labor hour at its stores as objective indicators for assessing progress toward management targets.」
The company uses customer numbers as a barometer of the success or failure of its initiatives, the cost of sales ratio as an indicator of added value, and sales per labor hour as a measure of productivity.