Enhancing the Ability to Identify Customer Issues and Validate Hypotheses
First written in FY2022. 2 of 3 entries say "Advanced", first in FY2023. Latest entry: FY2026.
32 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「In formulating and testing hypotheses, we will gain a firm understanding of customers’ issues by engaging more extensively, broadly and deeply than before with customers’ divisions and employees at every level and taking actions tailored to each group, then leverage our existing presence to provide and create solutions for each customer.」
A specific approach has been developed for formulating and testing hypotheses regarding customer issues by strengthening dialogue with customers’ divisions and employees at every level and taking actions tailored to each group, leading to the provision and creation of solutions. - FY2023AdvancedAnnual report
「We will contribute to resolving customers’ issues by continuing to run a smaller and faster PDCA cycle, repeatedly developing and testing hypotheses from the identification of customers’ issues through the formulation of common issues.」
The identification of customer issues and hypothesis testing have been developed from repeated small-scale trials into a rapid PDCA cycle aimed at formulating common issues. - FY2022First statedAnnual report
「To identify and resolve customers’ issues, from those that have become apparent to those that remain latent, we believe that we must improve our ability to formulate hypotheses. To address these issues, we will contribute to resolving customers’ issues by rapidly sharing the results of hypothesis testing and repeatedly conducting small, rapid trials.」
A new priority issue and set of initiatives is presented to resolve customers’ apparent and latent issues through hypothesis formulation, rapid sharing and repeated small-scale trials.