Strengthening consultative sales to address customer concerns
First written in FY2019-Q1. 12 of 13 entries say "Restated". Latest entry: FY2026-H1.
40 other companies' latest entry also says "Restated".
- FY2026-H1RestatedAnnual report
「The company sought to increase sales and profit by using DX to promote sales initiatives based on each customer's purchasing data and other information, counselling-based sales drawing on its expertise, and more efficient store operations.」
Continues counseling sales drawing on professional expertise as a sales initiative in the merchandise business using DX. - FY2025RestatedAnnual report
「The Company worked to promote family pharmacists and pharmacies by enhancing pharmacists’ specialized training and expanding home-visit dispensing services.」
Continues its approach to customer engagement, including consultations and counseling by professionals, through pharmacist training and the expansion of home-visit dispensing services. - FY2021RestatedAnnual report
「Strengthening the customer service and sales structure centered on counseling, which the Company has provided since its founding」
Continues to position its customer service and sales structure centered on counseling, a strength since the Company’s founding, as a core element of its efforts to strengthen sales capabilities. - FY2021-Q3RestatedAnnual report
「To strengthen store sales capabilities, promoting counseling sales, a strength since the Company’s founding」
Continues counseling sales, a strength since the Company’s founding, as a core initiative to strengthen store sales capabilities. - FY2021-Q2RestatedAnnual report
「To strengthen store sales capabilities, promoting counseling sales, a strength since the Company’s founding」
Continues counseling sales as a core initiative to strengthen sales capabilities. - FY2021-Q1RestatedAnnual report
「To strengthen sales capabilities, the company continued to promote counselling-based sales, a strength since its founding, expand sales of value-added products developed in-house, and promote downloads of the Sugi Pharmacy official app and Sugi-Sapo walk, which connect customers with stores digitally.」
Continues promoting counseling sales, a strength since the Company’s founding, as a measure to strengthen sales capabilities. - FY2020RestatedAnnual report
「Strengthening the customer service and sales structure centered on counseling by qualified professionals, a strength since the Company’s founding」
Continues strengthening the customer service and sales structure centered on counseling by qualified professionals. - FY2020-Q3RestatedAnnual report
「Strengthening the customer service structure centered on counseling, a key strength」
Continues strengthening the customer service structure centered on counseling as an initiative under its total healthcare strategy. - FY2020-Q2RestatedAnnual report
「Strengthening the customer service structure centered on counseling, a key strength」
Continues strengthening the customer service structure centered on counseling as an initiative under its total healthcare strategy. - FY2020-Q1RestatedAnnual report
「Strengthening the customer service structure centered on counseling that draws on professional expertise」
Continues strengthening counseling sales and the customer service structure drawing on professional expertise as a customer engagement initiative. - FY2019-Q3RestatedAnnual report
「Focusing on counseling sales tailored to each customer’s needs」
Continues counseling sales tailored to each customer’s individual needs as an initiative under its total healthcare strategy. - FY2019-Q2RestatedAnnual report
「Expanding counseling sales tailored to each customer’s needs」
Identifies expanding counseling sales to address each customer’s individual needs as an initiative continued from the previous quarter. - FY2019-Q1First statedAnnual report
「Strengthening customer service centered on counseling sales to address each customer’s individual concerns」
For the first time, explicitly identifies strengthening counseling sales to address each customer’s individual concerns as a standalone initiative.