Using Customer Feedback and Complaints in Management
First written in FY2016. 7 of 8 entries say "Restated". Latest entry: FY2026.
1 other company's latest entry also says "Restated".
- FY2026RestatedAnnual report
「The Company circulates opinions received from customers through survey postcards placed at each store, submissions via its website and other channels directly to senior management, heads of the departments in charge and others, and works to ensure that problems arising at operating sites are not overlooked.」
The Company continues to operate a system for circulating customer opinions to senior management, heads of the departments in charge and others and using them in management. - FY2023RestatedAnnual report
「The Customer Consultation Office centrally manages customer requests, complaints and other feedback and promotes its use.」
The Company continues to centrally manage customer opinions and complaints and use them in management. - FY2022RestatedAnnual report
「The Customer Consultation Office centrally manages customer requests, complaints and other feedback and promotes its use.」
The Company continues to operate a system for centrally managing customer opinions and complaints and circulating them to senior management, heads of the departments in charge and others. - FY2020RestatedAnnual report
「The Customer Service Center centrally manages customer requests and complaints and promotes their use within the Company.」
The Company maintains a system for centrally managing customer requests and complaints and sharing them with senior management and the departments in charge. - FY2019RestatedAnnual report
「The Customer Service Center centrally manages customer requests and complaints and promotes their use within the Company.」
The Company maintains a system for centrally managing customer requests and complaints and sharing them with senior management and the departments in charge. - FY2018RestatedAnnual report
「The Customer Service Center centrally manages customer requests and complaints and promotes their use within the Company.」
The Company maintains a system for centrally managing customer requests and complaints and sharing them with senior management and the departments in charge. - FY2017RestatedAnnual report
「The Customer Service Center centrally manages customer requests and complaints and promotes their use within the Company.」
The Company maintains a system for centrally managing customer requests and complaints and sharing them with senior management and the departments in charge. - FY2016First statedAnnual report
「The Customer Service Center centrally manages customer requests and complaints and promotes their use within the Company.」
Customer feedback collected through surveys and email is circulated to senior management and the relevant departments.