Customer first and continuous improvement in QSCA
First written in FY2017-Q1. 25 of 28 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2025: 2 of 16 companies on the "Worse" side.
16 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「The Group’s corporate philosophy is “Everything for our customers and employees.” To ensure that customers can enjoy themselves and say, “That was fun and delicious,” each employee keeps in mind the four factors embodied in the COLOWIDE name (CO: Courage, LO: Love, WI: Wisdom, DE: Decision) and applies them diligently in their daily work, with the aim of achieving sustainable development for society and improving corporate value over the medium to long term.」
Continuing a corporate philosophy and management policy that prioritize customers and employees and link customer satisfaction with sustainable development for society and medium- to long-term improvements in corporate value. - 2026-05-29RestatedGeneral Meeting of Shareholders
「Our Group operates a broad range of food-service businesses, including company-operated restaurant chains throughout Japan, North America, Asian countries and Oceania, while also operating as a franchisor by recruiting franchisees, providing management guidance, planning and selling products, and supplying ingredients and other materials.」
The company describes its food-service operations combining company-operated and franchised businesses and its store network in Japan and overseas. - FY2025RestatedAnnual report
「The Group’s corporate philosophy is “Everything for our customers and employees.” To ensure that customers can enjoy themselves and say, “That was fun and delicious,” each employee keeps in mind the four factors embodied in the COLOWIDE name (CO: Courage, LO: Love, WI: Wisdom, DE: Decision) and applies them diligently in their daily work, with the aim of achieving sustainable development for society and improving corporate value over the medium to long term.」
Continuing a corporate philosophy that prioritizes customers and employees and links customer satisfaction with sustainable development for society and medium- to long-term improvements in corporate value. - FY2024RestatedAnnual report
「To maintain an appropriate level of QSCA, we focus on securing and training service staff and continue to adopt measures such as serving robots, smartphone ordering, and self-checkout registers.」
Continuing to secure and train service staff and improve store operations to maintain and improve customer satisfaction and QSCA. - FY2024-Q3RestatedAnnual report
「In addition, to maintain an appropriate level of QSCA, we focus on securing and training service staff and continue working to shorten food preparation and serving times.」
Continuing to secure and train service staff and shorten food serving times to maintain and improve customer satisfaction and QSCA. - FY2023RestatedAnnual report
「The Group’s corporate philosophy is “Everything for our customers and employees.” To ensure that customers can enjoy themselves and say, “That was fun and delicious,” each employee keeps in mind the four factors embodied in the COLOWIDE name (CO: Courage, LO: Love, WI: Wisdom, DE: Decision) and applies them diligently in their daily work, with the aim of achieving sustainable development for society and improving corporate value over the medium to long term.」
Continuing a management philosophy that prioritizes customers and employees and links customer satisfaction with sustainable development for society and medium- to long-term improvements in corporate value. - FY2023-Q3RestatedAnnual report
「Regarding our stores and facilities, we actively renovate them with a focus on cleanliness and brightness, working to further improve customer satisfaction through a pleasant in-store atmosphere.」
Continuing to improve customer satisfaction through store renovations and improvements to the in-store environment. - FY2022RestatedAnnual report
「Our corporate philosophy is “Everything for our customers and employees.” To ensure that customers can enjoy themselves and say, “That was fun and delicious,” each employee keeps in mind the four factors embodied in the COLOWIDE name (CO: Courage, LO: Love, WI: Wisdom, DE: Decision) and applies them diligently in their daily work, with the aim of achieving sustainable development for society and improving corporate value over the medium to long term.」
Continuing a corporate philosophy that prioritizes customers and employees and links QSCA improvement with sustainable development and medium- to long-term improvements in corporate value. - FY2022-Q3RestatedAnnual report
「Against this backdrop, the Group continues to be guided by the motto “Everything for our customers” and works to improve QSCA by providing customers with a variety of food and high-quality services that are difficult to experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer priority, QSCA improvement, and customer satisfaction through food and high-quality services that are difficult to experience at home. - FY2022-Q2RestatedAnnual report
「Against this backdrop, the Group continues to be guided by the motto “Everything for our customers” and works to improve QSCA by providing customers with a variety of food and high-quality services that are difficult to experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer priority, QSCA improvement, and customer satisfaction through food and high-quality services that cannot be experienced at home. - FY2022-Q1RestatedAnnual report
「Against this backdrop, the Group continues to be guided by the motto “Everything for our customers” and works to improve QSCA by providing customers with a variety of food and high-quality services that are difficult to experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer priority, QSCA improvement, and customer satisfaction through food and high-quality services that cannot be experienced at home. - FY2021RestatedAnnual report
「Our management philosophy is “Everything for our customers and employees.” To ensure that customers can enjoy themselves and say, “That was fun and delicious,” each employee keeps in mind the four factors embodied in the COLOWIDE name (CO: Courage, LO: Love, WI: Wisdom, DE: Decision) and applies them diligently in their daily work, with the aim of achieving sustainable growth for the Company and improving corporate value over the medium to long term.」
Continuing a management philosophy that prioritizes customers and employees and links customer satisfaction with sustainable growth and medium- to long-term improvements in corporate value. - FY2021-Q3RestatedAnnual report
「Against this backdrop, the Group continues to be guided by the motto “Everything for our customers” and works to improve QSCA by providing customers with a variety of food and high-quality services that are difficult to experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer priority, QSCA improvement, and customer satisfaction through food and high-quality services that cannot be experienced at home. - FY2021-Q2RestatedAnnual report
「Against this backdrop, the Group continues to be guided by the motto “Everything for our customers” and works to improve QSCA by providing customers with a variety of food and high-quality services that are difficult to experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer priority, QSCA improvement, and customer satisfaction through food and high-quality services that cannot be experienced at home as core principles. - FY2021-Q1RestatedAnnual report
「The Group continues to be guided by the motto “Everything for our customers” and works to improve QSCA by providing customers with a variety of food and high-quality services that are difficult to experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer priority, QSCA improvement, and customer satisfaction through food and high-quality services that cannot be experienced at home as core principles. - FY2020-Q3RestatedAnnual report
「Against this backdrop, the Group continues to be guided by the motto “Everything for our customers” and works to improve QSCA by providing customers with a variety of food and high-quality services that are difficult to experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer priority, QSCA improvement, and customer satisfaction through food and high-quality services that cannot be experienced at home. - FY2020-Q2RestatedAnnual report
「Against this backdrop, the Group continues to be guided by the motto “Everything for our customers” and works to improve QSCA by providing customers with a variety of food and high-quality services that are difficult to experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer priority, QSCA improvement, and customer satisfaction through food and high-quality services that cannot be experienced at home. - FY2020-Q1RestatedAnnual report
「Against this backdrop, the Group continues to be guided by the motto “Everything for our customers” and works to improve QSCA by providing customers with a variety of food and high-quality services that are difficult to experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer priority, QSCA improvement, and customer satisfaction through food and high-quality services that are difficult to experience at home. - FY2019ReframedAnnual report
「Our management philosophy is “Everything for our customers and employees.” To ensure that customers can enjoy themselves and say, “That was fun and delicious,” each employee keeps in mind the four factors embodied in the COLOWIDE name (CO: Courage, LO: Love, WI: Wisdom, DE: Decision) and applies them diligently in their daily work, with the aim of achieving sustainable growth for the Company and improving corporate value over the medium to long term.」
The management philosophy has been explicitly broadened from the traditional expression of customer priority to “for our customers and employees,” linking sustainable growth with medium- to long-term improvements in corporate value. - FY2019-Q3RestatedAnnual report
「Against this backdrop, the Group continues to be guided by the motto “Everything for our customers” and works to improve QSCA by providing customers with a variety of food and high-quality services that are difficult to experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer priority, QSCA improvement, and customer satisfaction through food and high-quality services that are difficult to experience at home. - FY2019-Q2RestatedAnnual report
「Against this backdrop, the Group continues to be guided by the motto “Everything for our customers” and works to improve QSCA by providing customers with a variety of food and high-quality services that are difficult to experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer priority, QSCA improvement, and customer satisfaction through food and high-quality services that cannot be experienced at home as core principles. - FY2018ReframedAnnual report
「Our management philosophy is “Everything for our customers and employees.” To ensure that customers can enjoy themselves and say, “That was fun and delicious,” each employee keeps in mind the four factors embodied in the COLOWIDE name (CO: Courage, LO: Love, WI: Wisdom, DE: Decision) and applies them diligently in their daily work, with the aim of achieving sustainable growth for the Company and improving corporate value over the medium to long term.」
While continuing the traditional customer-first and QSCA-focused approach, the management philosophy has broadened to “for our customers and employees,” explicitly including employees and improvements in corporate value. - FY2018-Q3RestatedAnnual report
「Against this backdrop, the Group continues to be guided by the motto “Everything for our customers” and works to improve QSCA by providing customers with a variety of food and high-quality services that are difficult to experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer priority, QSCA improvement, and customer satisfaction through food and high-quality services that are difficult to experience at home as core management principles. - FY2018-Q2RestatedAnnual report
「Guided by the motto “Everything for our customers,” the Group works to improve QSCA by providing customers with a variety of food and high-quality services they cannot experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to prioritize customers and improve QSCA, while pursuing customer satisfaction through food and high-quality services that cannot be experienced at home. - FY2018-Q1RestatedAnnual report
「Against this backdrop, the Group is guided by the motto “Everything for our customers” and works to improve QSCA by providing customers with food and services they cannot experience at home, so that they can enjoy themselves and say, “That was fun and delicious.”」
Continuing to prioritize customers and improve QSCA, while pursuing customer satisfaction through food and services that cannot be experienced at home. - FY2017-Q3RestatedAnnual report
「Against this backdrop, the Group is guided by the motto “Everything for our customers” and works to improve QSCA so that our customers can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer satisfaction and QSCA improvement as core management principles. - FY2017-Q2RestatedAnnual report
「Against this backdrop, the Group is guided by the motto “Everything for our customers” and works to improve QSCA so that our customers can enjoy themselves and say, “That was fun and delicious.”」
Continuing to uphold customer satisfaction and QSCA improvement as core management principles. - FY2017-Q1First statedAnnual report
「Guided by the motto “Everything for our customers,” we work to improve QSCA so that our customers can enjoy themselves and say, “That was fun and delicious.”」
Customer satisfaction and store service quality are presented as core management principles.