Building a Responsive Organization and Management Structure to Ensure Safety During COVID-19
First written in FY2020. 2 of 5 entries say "Advanced", first in FY2021-Q1. Latest entry: FY2021.
The whole theme swung hardest in 2020: 22 of 111 companies on the "Worse" side.
- FY2021RestatedAnnual report
「Our store operations were also significantly affected, including by a substantial decline in customer visits and situations in which some stores had no prospect of continuing operations. With the objective of balancing our responsibility as social infrastructure with economic rationality, we continued operating stores while taking measures such as reducing hours and temporarily closing stores, and thoroughly implementing infection-control measures.」
The company reaffirmed its policy of continuing operations through a combination of reduced hours, temporary closures and infection-control measures, with the objective of balancing social responsibility and economic rationality. - FY2021-Q3ReframedAnnual report
「Under these circumstances, with the objective of balancing our social responsibility as social infrastructure with economic rationality, we continued operating stores while taking measures such as reducing hours and temporarily closing stores, and thoroughly implementing infection-control measures.」
The previous initiatives centered on ensuring safety and continuing operations were framed as an objective of balancing social responsibility with economic rationality, and were implemented through a combination of reduced hours, temporary closures and infection-control measures. - FY2021-Q2AdvancedAnnual report
「Under these circumstances, with the primary objective of continuing operations as social infrastructure, we implemented physical infection-control measures such as requiring employees to wear masks and installing vinyl curtains in front of registers. We also focused on the soft aspects necessary to continue operations, including customer-service and QSC training during the COVID-19 pandemic, covering such matters as speaking while wearing a mask, the use of cash trays when handing over money, and thorough disinfection when handling unpackaged products.」
With continuing operations as the primary objective, we implemented specific infection-control measures covering both physical and soft aspects, including masks, vinyl curtains, cash trays, thorough disinfection, and customer-service and QSC training. - FY2021-Q1AdvancedAnnual report
「Believing that our mission as social infrastructure is to continue operating wherever possible, we worked to maintain operations while taking maximum precautions against infection. Employees wore masks and face shields, disinfectant alcohol was provided, and vinyl curtains were installed in front of registers. In addition, because it was difficult to secure personnel under these circumstances and to control store costs, we experimentally introduced self-checkout registers at some stores to help maintain operations.」
To ensure customer and employee safety and continue operations, we introduced masks, face shields, disinfectant alcohol and vinyl curtains, and also experimentally introduced self-checkout registers at some stores. - FY2020First statedAnnual report
「Under these circumstances, in order to continue providing safe and secure products and services as social infrastructure and to ensure the safety of customers and employees, it is essential to quickly assess conditions and issue appropriate instructions. We will work to build a more responsive organization and an operating structure designed with the future in mind.」
To ensure customer and employee safety and continue providing products and services, the company has identified as a new initiative the development of a highly responsive organization capable of quickly assessing conditions and issuing instructions, together with an operating structure designed with the future in mind.