Downward trend in customer visits
First written in FY2017-Q1. 6 of 12 entries say "Mitigated", first in FY2021-Q2. Latest entry: FY2022.
0 other companies' latest entry also says "Mitigated".
- FY2022MitigatedAnnual report
「This was due to efforts to increase customer visits to existing stores, including large-format stores, through effective advertising.」
Annual results show that efforts were made to increase customer visits, including to existing stores, through effective advertising. - FY2022-Q3MitigatedAnnual report
「This was due to efforts to increase customer visits to existing stores, including large-format stores, through effective advertising.」
Regarding the risk of declining customer visits, including at existing stores, it is stated that customer visits increased through effective advertising. - FY2022-Q1MitigatedAnnual report
「Customer visits increased as the used-car market recovered substantially compared with the previous fiscal year, which had been affected by the spread of COVID-19.」
It is stated that, following the decline in customer visits caused by COVID-19 and other factors during the previous fiscal year, visits increased as the used-car market recovered. - FY2021MitigatedAnnual report
「Customer visits declined sharply in the first quarter due to the impact of requests to refrain from going out as a COVID-19 countermeasure, but recovered rapidly after the state of emergency was lifted, partly due to a rebound. They remained consistently above the level of the same period of the previous year in the second half, and as a result, the impact of COVID-19 was limited for the full year.」
Customer visits declined sharply in the first quarter, but recovered rapidly after the state of emergency was lifted and remained consistently above the level of the same period of the previous year in the second half. The impact of COVID-19 for the full year was described as limited. - FY2021-Q3MitigatedAnnual report
「From April to May, customer visits to domestic company-operated stores declined as the spread of COVID-19 prompted the government and local authorities to request that people refrain from going out. However, visits recovered rapidly after the state of emergency was lifted in late May and returned to normal from September onward.」
Customer visits declined due to the spread of COVID-19 and requests to refrain from going out, but recovered after the state of emergency was lifted and returned to normal from September onward. - FY2021-Q2MitigatedAnnual report
「Customer visits to domestic company-operated stores, which had declined due to the impact of COVID-19, recovered rapidly after the state of emergency was lifted in late May. Accordingly, the company believes that the impact of COVID-19 was limited to May as of the current date.」
Although customer visits declined due to COVID-19, they recovered rapidly after the state of emergency was lifted, and the company believes that the impact lasted only through May. - FY2021-Q1MaterialisedAnnual report
「Revenue and profit declined as customer visits fell due to the impact of COVID-19.」
The risk previously described as the possibility of declining customer visits is now described as an actual decline in customer visits and lower revenue and profit due to the impact of COVID-19. - FY2020WorsenedAnnual report
「Due to requests from the government and local authorities to refrain from going out amid the spread of COVID-19, customer visits to domestic and overseas stores may continue to decline during the fiscal year ending February 2021.」
The possibility that the risk of declining customer visits would continue into the fiscal year ending February 2021 was explicitly stated, with COVID-19 and requests to refrain from going out identified as the causes. - FY2017RestatedAnnual report
「Meanwhile, amid continued weakness in the new-car market, customer acquisition costs, including advertising expenses, were increased to address the declining trend in vehicle purchases at Gulliver stores.」
The declining trend in vehicle purchases at Gulliver stores and the response of increasing customer acquisition costs are also described in the annual performance discussion. - FY2017-Q3RestatedAnnual report
「Meanwhile, amid continued weakness in the new-car market, advertising expenses, primarily for internet advertising, were increased to address the declining trend in customer visits.」
The explanation that customer visits have continued to decline and the corresponding measures are repeated. - FY2017-Q2RestatedAnnual report
「Customer visits showed a declining trend, and advertising expenses, primarily for internet advertising, were increased in response.」
The declining trend in customer visits and the policy of increasing advertising expenses in response are repeated. - FY2017-Q1First statedAnnual report
「Customer visits showed a declining trend, and advertising expenses, primarily for internet advertising, were increased in response.」
A decline in customer visits was observed, and it is stated that the company responded by increasing advertising expenses.