Strengthening Services, Human Resources, Marketing and IT to Address Customer Needs
First written in FY2017. 5 of 7 entries say "Restated". Latest entry: FY2025.
2 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「We will also actively establish a training framework, hire specialized personnel, and invest in IT incorporating new technologies.」
The policy of combining employee training, hiring specialized personnel, and IT investment to support business expansion remains in place. - FY2025-Q1RestatedAnnual report
「The main factors were steady gross profit per vehicle in both retail and wholesale, supported by continued appropriate pricing, and steady performance in ancillary retail revenue, particularly at large stores.」
Appropriate pricing and the generation of ancillary retail revenue, particularly from large-format stores, continue to be cited as operating initiatives and sources of revenue. - FY2024RestatedAnnual report
「We will also actively establish a training framework, hire specialized personnel, and invest in IT incorporating new technologies.」
The policy of combining employee training, hiring specialized personnel, and IT investment to support business expansion remains in place. - FY2021AdvancedAnnual report
「We believe it is necessary to strengthen employee training to support business expansion, enhance our ability to develop services that meet increasingly diverse consumer needs, and advance our marketing activities. To implement these initiatives effectively and efficiently, we will also actively establish a training framework, hire specialized personnel, and invest in IT incorporating new technologies.」
In addition to the existing services, employee training, marketing, and IT initiatives, the establishment of a training framework and hiring of specialized personnel were explicitly identified to support business expansion. - FY2020RestatedAnnual report
「With regard to store expansion, we will rebuild our store network using the customer-attraction capabilities of the Gulliver brand and our accumulated expertise as strengths. We will also continue strengthening ancillary retail revenue, enhancing employee training, developing diverse services, and conducting efficient marketing activities. We will actively invest in IT incorporating new technologies to implement these initiatives effectively and efficiently.」
Measures to serve customers and expand the business, combining the rebuilding of the store network, ancillary retail revenue, employee training, service development, marketing, and IT investment, continue to be presented. - FY2018RestatedAnnual report
「To further expand the number of used vehicles sold at retail, we will continue opening new stores throughout Japan, pursuing efficient store operations, strengthening employee training, enhancing ancillary retail businesses, diversifying services, and conducting efficient marketing activities. We will also actively invest in IT incorporating new technologies to implement these initiatives effectively and efficiently.」
The combination of store operations focused on serving customers, employee training, service diversification, marketing, and IT investment is repeatedly presented as a management policy. - FY2017First statedAnnual report
「To meet increasingly diverse customer needs, we believe it is necessary to further differentiate ourselves through the diversification of services, enhanced employee training, detailed marketing activities, and the development of efficient infrastructure using IT, among other initiatives.」
As measures to address increasingly diverse customer needs, the company lists service diversification, employee training, marketing, and infrastructure development using IT.