Pursuing customer and employee satisfaction
First written in FY2017-Q1. 9 of 12 entries say "Restated". Latest entry: FY2021.
No other company in this theme has enough history to compare yet.
- FY2021DroppedAnnual report
「To reassess the current business environment surrounding our Company and respond to it, we formulated a new medium-term management plan covering FY2021 to FY2023.」
The previous “Revitalizing Operations and Improving Employee Satisfaction” is treated as part of the review of the previous plan and is not explicitly stated as a goal of the new plan in this filing. - FY2021-Q3RestatedAnnual report
「Amid this business environment, under the FY2018–FY2020 medium-term management plan, our Group worked on the basic strategies in each business area, including sales and procurement, new businesses, human resources and finance, with the aim of “Revitalizing Operations and Improving Employee Satisfaction.”」
The medium-term management plan continues to state goals that include improving employee satisfaction, as well as the basic strategies for each business area. - FY2021-Q2RestatedAnnual report
「Amid this business environment, under the FY2018–FY2020 medium-term management plan, our Group worked on the basic strategies in each business area, including sales and procurement, new businesses, human resources and finance, with the aim of “Revitalizing Operations and Improving Employee Satisfaction.”」
The medium-term management plan continues to state goals that include improving employee satisfaction. - FY2021-Q1RestatedAnnual report
「Amid this business environment, under the FY2018–FY2020 medium-term management plan, our Group worked on the basic strategies in each business area, including sales and procurement, new businesses, human resources and finance, with the aim of “Revitalizing Operations and Improving Employee Satisfaction.”」
The medium-term management plan continues to state goals that include improving employee satisfaction. - FY2020RestatedAnnual report
「Amid this business environment, under the FY2018–FY2020 medium-term management plan, our Group worked on the basic strategies in each business area, including sales and procurement, new businesses, human resources and finance, with the aim of “Revitalizing Operations and Improving Employee Satisfaction.”」
The medium-term management plan continues to state goals that include improving employee satisfaction. - FY2020-Q3RestatedAnnual report
「Amid this business environment, under the FY2018–FY2020 medium-term management plan, our Group worked on the basic strategies in each business area, including sales and procurement, new businesses, human resources and finance, with the aim of “Revitalizing Operations and Improving Employee Satisfaction.”」
The medium-term management plan continues to state goals that include improving employee satisfaction. - FY2020-Q2RestatedAnnual report
「Amid this business environment, under the FY2018–FY2020 medium-term management plan, our Group worked on the basic strategies in each business area, including sales and procurement, new businesses, human resources and finance, with the aim of “Revitalizing Operations and Improving Employee Satisfaction.”」
The medium-term plan continues to state goals that include improving employee satisfaction. - FY2020-Q1ReframedAnnual report
「Amid this business environment, under the FY2018–FY2020 medium-term management plan, our Group worked on the basic strategies in each business area, including sales and procurement, new businesses, human resources and finance, with the aim of “Revitalizing Operations and Improving Employee Satisfaction.”」
The medium-term plan states “Revitalizing Operations and Improving Employee Satisfaction” as its goal, replacing the previous wording of pursuing customer and employee satisfaction. - FY2018-Q1RestatedAnnual report
「To improve customer satisfaction (CS), we launched a company-wide “CS Promotion Project” and are working to improve customer service skills at our stores.」
The policy of emphasizing customer satisfaction is reaffirmed through company-wide initiatives to improve CS. - FY2017RestatedAnnual report
「We worked on the basic strategies in each business area to pursue customer satisfaction (CS) and employee satisfaction (ES).」
The pursuit of CS and ES is reaffirmed as a basic initiative toward establishing the brand. - FY2017-Q2RestatedAnnual report
「We aim to be a company that “inspires customers” by pursuing customer satisfaction (CS), and a company where “employees find their work rewarding” by pursuing employee satisfaction (ES).」
The desired corporate profile emphasizing CS and ES is presented again. - FY2017-Q1First statedAnnual report
「We aim to be a company that “inspires customers” by pursuing customer satisfaction (CS), and a company where “employees find their work rewarding” by pursuing employee satisfaction (ES).」
CS and ES are presented as the desired corporate profile for establishing the brand.