Risk of Leakage of Confidential Customer Information
First written in FY2016. 1 of 3 entries say "Restated". Latest entry: FY2020.
The whole theme swung hardest in 2026: 13 of 71 companies on the "Worse" side.
- FY2020Scope of covered information specifiedAnnual report
「We may receive personal information entrusted to us by customers and other confidential information belonging to business partners and other companies, and such information could be leaked externally through unauthorised acts or negligence. Our trade secrets could also be leaked externally through unauthorised acts or negligence, which could have a material impact on our credibility, business performance and financial condition.」
In addition to customer confidential information, the company explicitly identifies personal information, confidential information of business partners and other parties, and trade secrets as subject to information management. - FY2017RestatedAnnual report
「We will continue to strengthen the security of our computer systems, establish employee training programs and improve our operations as appropriate, further reinforcing our information confidentiality framework. If an information leak were to occur, we could face complaints from customers, contract termination or claims for damages.」
The risk of confidential information leaks is reiterated, along with the policy of strengthening the confidentiality framework through system security, employee training and operational improvements. - FY2016First statedAnnual report
「If an information leak were to occur, the company could face complaints from customers, contract termination or claims for damages. In such a case, the company could lose credibility, and its business development and financial position could be affected.」
Given the nature of its business, which involves handling sensitive information, the company identifies the impact of an information leak on its credibility, contracts and financial position as a risk.