“Providing Intangible Value and Services” as a Common Strategy
First written in FY2016. 14 of 16 entries say "Restated". Latest entry: FY2025.
10 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「We will continue to strengthen the provision of services and value to customers and work to improve customer satisfaction.」
The policy of providing “services and value” and improving customer satisfaction in the traditional Japanese clothing and jewelry business continues. - FY2025-H1RestatedAnnual report
「We will continue to strengthen the provision of services and value to customers and work to improve customer satisfaction.」
In the traditional Japanese clothing and jewelry business, we continue to strengthen the provision of “services and value” and improve customer satisfaction. - FY2024-Q2RestatedAnnual report
「We will continue to strengthen the provision of services and value to customers and work to improve customer satisfaction.」
In the traditional Japanese clothing and jewelry business, we continue to strengthen the provision of “services and value” and improve customer satisfaction. - FY2023-Q1RestatedAnnual report
「We are also gradually reopening “Zenraku Musubi Kimono Dressing Classes” and “Kimono Events” at each store, while reviewing their scale, and working to strengthen the provision of services and value to customers.」
“Providing services and value” continues through the reopening of kimono dressing classes and kimono events that were scaled back during the COVID-19 pandemic. - FY2022RestatedAnnual report
「The Group’s corporate philosophy is to operate businesses based on the “Five Principles of Beauty: hair, face, attire, inner beauty and physical beauty.” Based on these principles, our management policy is to acquire customers and expand the business by providing not only products, but also “services and value.”」
The management policy of linking the provision of “services and value” to customer acquisition and business expansion has been reaffirmed. - FY2021RestatedAnnual report
「We recognize the importance of considering the development of a business structure not constrained by conventional business formats and working to develop new forms of “Providing services and value.”」
The policy of developing “Providing services and value” from conventional face-to-face and group-based services into a new business structure and new services suited to the new normal continues. - FY2020ReframedAnnual report
「However, due to the impact of the recent spread of COVID-19, it has become necessary to shift from conventional face-to-face services and services involving large groups to entirely new services.」
“Providing services and value” has been redefined as a policy of shifting from face-to-face and group-based services to new services. - FY2020-Q3RestatedAnnual report
「Against this backdrop, while working to strengthen relationships of trust with existing customers through “Providing services and value,”」
“Providing services and value” continues to be positioned as a longstanding sales initiative to strengthen relationships with existing customers. - FY2020-Q2RestatedAnnual report
「Against this backdrop, while working to strengthen relationships of trust with existing customers through “Providing services and value,” our Group has also addressed the acquisition of new customers as a common Group-wide challenge.」
Strengthening relationships of trust with existing customers and acquiring new customers continue to be positioned as common Group-wide challenges based on “Providing services and value.” - FY2020-Q1RestatedAnnual report
「Against this backdrop, while working to strengthen relationships of trust with existing customers through “Providing services and value,” our Group has also addressed the acquisition of new customers as a common Group-wide challenge.」
Strengthening relationships of trust with existing customers and acquiring new customers continue to be common Group-wide challenges based on “Providing services and value.” - FY2019RestatedAnnual report
「The Group’s corporate philosophy is to operate businesses based on the “Five Principles of Beauty: hair, face, attire, inner beauty and physical beauty.” Based on these principles, our management policy is to acquire customers and expand the business by providing not only products, but also “services and value.”」
The provision of “services and value” has been reaffirmed in the annual disclosure as a management policy aimed at acquiring customers and expanding the business. - FY2019-Q3RestatedAnnual report
「Against this backdrop, while working to strengthen relationships of trust with existing customers through “Providing services and value,” a longstanding sales initiative, our Group has also addressed the acquisition of new customers as a common Group-wide challenge.」
Strengthening relationships of trust with existing customers and acquiring new customers have been reaffirmed as common Group-wide challenges based on “Providing services and value.” - FY2019-Q2RestatedAnnual report
「Against this backdrop, while working to strengthen relationships of trust with existing customers through “Providing services and value,” a longstanding sales initiative, our Group has also addressed the acquisition of new customers as a common Group-wide challenge.」
Strengthening relationships with existing customers and acquiring new customers continue to be positioned as common Group-wide challenges based on “Providing services and value.” - FY2019-Q1RestatedAnnual report
「Against this backdrop, while working to strengthen relationships of trust with existing customers through “Providing services and value,” our Group has also addressed the acquisition of new customers as a common Group-wide challenge.」
Strengthening relationships of trust with existing customers and acquiring new customers have been reaffirmed as ongoing sales initiatives and common challenges based on “Providing services and value.” - FY2017RestatedAnnual report
「At our traditional Japanese clothing retail stores, we actively pursued the “Providing services and value” strategy by planning and proposing various kimono events as opportunities for customers to wear kimono.」
“Providing services and value” continues to be positioned as a management policy and an initiative for the traditional Japanese clothing business, taking concrete form in proposals for opportunities to wear kimono. - FY2016First statedAnnual report
「Based on “Providing services and value,” the Group’s common strategy, we will continue working to improve the profitability of each business.」
It is described as a common Group strategy supporting improved profitability in each business.