Improving store quality and customer satisfaction through the QSC Awards
First written in FY2017-Q2. 3 of 6 entries say "Restated". Latest entry: FY2020-Q1.
No other company in this theme has enough history to compare yet.
- FY2020-Q1RestatedAnnual report
「The Group has placed its commitment to food safety and security at the heart of the business, developed new products to strengthen its product offering in response to increasingly diverse customer needs, and worked to earn trust in its services and improve profits by improving store QSC (Quality, Service and Cleanliness).」
The company has continued initiatives to increase customer satisfaction and confidence in its services through new product development and improved store QSC. - FY2019AdvancedAnnual report
「To differentiate itself from other companies and further improve service and quality through thorough, ongoing initiatives, the company held the “National QSC Awards” and achieved higher QSC standards at its stores.」
The company expanded the former QSC Awards into a national competition and stated that it had improved QSC standards at its stores. - FY2019-Q1RestatedAnnual report
「The company also advanced training for store employees to further improve store QSC (Quality, Service and Cleanliness), worked to increase confidence in its services and sought to improve profits.」
The company has continued store employee training aimed at improving QSC and has worked to increase confidence in its services. - FY2018-Q2RestatedAnnual report
「Stores have continued initiatives including the QSC Awards to achieve sustained improvements in customer satisfaction.」
The company has continued initiatives such as the QSC Awards aimed at improving customer satisfaction. - FY2018-Q1Expanding QSC improvement initiatives into employee trainingAnnual report
「The company also advanced training for store employees to improve store QSC (Quality, Service and Cleanliness).」
Regarding QSC initiatives aimed at improving customer satisfaction, the company described improvement activities through store employee training in addition to awards for stores. - FY2017-Q2First statedAnnual report
「In addition to continuing campaigns commemorating the 40th anniversary of the opening of the first Hokkahokka-tei store, the company pursued further brand promotion, including the QSC Awards for stores to improve customer satisfaction.」
The company disclosed for the first time initiatives aimed at improving customer satisfaction and promoting the brand through the QSC Awards for stores.