Fitness Club Membership, Average Spend per Customer and Service Improvements
First written in FY2016. 18 of 35 entries say "Restated". Latest entry: 2026-08-07.
Art Vivant moved to the "Worse" side of this theme in 2021.
The whole theme swung hardest in 2023: 3 of 7 companies on the "Worse" side.
0 other companies' latest entry also says "Softened".
- 2026-08-07SoftenedEarnings
「In the hot yoga business, we operated with a focus on acquiring new members and preventing cancellations.」
The company continued acquiring new members and preventing cancellations, while the health business reported lower sales and profits due to the closure of unprofitable stores. - FY2026RestatedAnnual report
「In the health industry business, Hot Yoga Studio AMIDA continued to provide high-quality services with a strong spirit of hospitality, while working to increase the number of new members acquired, prevent cancellations by existing members and raise average spending per customer.」
The hot yoga business continued to pursue a policy focused on service quality, new-member acquisition, cancellation prevention and higher average spending per customer. - FY2026-H1SoftenedAnnual report
「In the hot yoga business, we focused on acquiring new members and preventing cancellations, while closing unprofitable stores.」
While continuing to acquire new members and prevent cancellations, the company identified the closure of unprofitable studios as an operating measure. - FY2025RestatedAnnual report
「At Hot Yoga Studio AMIDA, we will continue to provide high-quality services with a strong spirit of hospitality, while working to increase the number of new members acquired, prevent cancellations by existing members and raise average spending per customer.」
Following the exit from the fitness business, the hot yoga business continued to pursue a policy focused on service quality, new-member acquisition, cancellation prevention and higher average spending per customer. - FY2025-H1RestatedAnnual report
「In the health industry business, we operate lava hot yoga studios and will work to acquire new members and restore performance, which declined substantially during the COVID-19 pandemic, thereby contributing to the mental and physical health of local residents.」
Following the exit from the fitness business, the health industry business continued to pursue new-member acquisition and a recovery in performance at its lava hot yoga studios. - FY2024SoftenedAnnual report
「The Karuna Fitness & Spa Kashiwa fitness facility was closed in December 2023 because a recovery in its performance was not expected.」
Despite its policy of pursuing member acquisition, cancellation prevention and service improvements, the company closed the fitness club whose performance was not expected to recover and exited the fitness business. - FY2024-Q3SoftenedAnnual report
「The Karuna Fitness & Spa Kashiwa fitness facility was closed in December of this year because a recovery in its performance was not expected.」
While pursuing member acquisition, cancellation prevention and service improvements at its fitness clubs, the company closed Karuna Kashiwa in December 2023 because a recovery in its performance was not expected. - FY2024-Q2WorsenedAnnual report
「In the health industry business, both the hot yoga and fitness businesses saw many members suspend their memberships in April and May 2020. Although membership has gradually recovered, the difficult situation in securing members continues. Going forward, we will acquire new members and prevent cancellations, thereby contributing to the mental and physical health of local residents. In the hot yoga and fitness businesses, many members suspended their memberships in April and May 2020 due to the impact of the state of emergency and other measures. Membership has gradually recovered, but the difficult situation caused by declining membership continues. As a result, revenue was ¥690 million, down 5.5% year on year, and the operating loss was ¥42 million, compared with an operating loss of ¥3 million in the same quarter of the previous year.」
As the difficult situation in securing members continued, the health industry business's loss widened from an operating loss of ¥3 million in the same period of the previous year to ¥42 million, while revenue declined 5.5% year on year. The company continued its efforts to acquire new members and prevent cancellations. - FY2024-Q1WorsenedAnnual report
「In the hot yoga and fitness businesses, many members suspended their memberships in April and May 2020 due to the impact of the state of emergency and other measures. Membership has gradually recovered, but the difficult situation caused by declining membership continues. As a result, revenue was ¥348 million, down 8.0% year on year, and the operating loss was ¥20 million, compared with an operating loss of ¥5 million in the same quarter of the previous year.」
The health industry business continued to face a difficult situation caused by declining membership, and its operating loss widened from ¥5 million in the same period of the previous year to ¥20 million. - FY2023WorsenedAnnual report
「As described above, many members suspended their memberships in the hot yoga and fitness businesses due to the impact of COVID-19. Although membership has gradually recovered, the difficult situation caused by declining membership continues.」
As the difficult situation caused by declining membership continued, the health industry business posted an operating loss of ¥19 million, worsening from operating income of ¥8 million in the previous fiscal year. - FY2023-Q3WorsenedAnnual report
「In the hot yoga and fitness businesses, many members suspended their memberships in April and May 2020 due to the impact of the state of emergency and other measures. Membership has gradually recovered, but the difficult situation caused by declining membership continues. As a result, revenue was ¥1,075 million, down 8.0% year on year, and the operating loss was ¥13 million, compared with operating income of ¥3 million in the same quarter of the previous year.」
The health industry business continued to face a difficult situation caused by declining membership and turned from operating income in the same period of the previous year to an operating loss. - FY2023-Q2WorsenedAnnual report
「In the hot yoga and fitness businesses, many members suspended their memberships in April and May 2020 due to the impact of the state of emergency and other measures. Membership has gradually recovered, but the difficult situation caused by declining membership continues. As a result, revenue was ¥730 million, down 7.1% year on year, and the operating loss was ¥3 million, compared with operating income of ¥5 million in the same quarter of the previous year.」
The health industry business continued to face a difficult situation caused by declining membership, with revenue down 7.1% year on year and operating income turning into an operating loss from the same period of the previous year. - FY2023-Q1WorsenedAnnual report
「In the hot yoga and fitness businesses, many members suspended their memberships in April and May 2020 due to the impact of the state of emergency and other measures. Membership has gradually recovered, but the difficult situation caused by declining membership continues. As a result, revenue was ¥378 million, down 3.7% year on year, and the operating loss was ¥5 million, compared with an operating loss of ¥3 million in the same quarter of the previous year.」
As the difficult situation caused by declining membership continued, the health industry business's operating loss widened from ¥3 million in the same quarter of the previous year to ¥5 million. - FY2022Returning to profitability despite declining membershipAnnual report
「In the hot yoga and fitness businesses, many members suspended or cancelled their memberships after the studios closed in April and May 2020 in response to the state of emergency and other measures. Membership has since gradually recovered, but the difficult situation caused by the decline in membership continues.」
While the difficult situation caused by declining membership continued, the health industry business posted full-year operating income of ¥8 million, returning to profitability from an operating loss in the previous fiscal year. - FY2022-Q3RestatedAnnual report
「In the health industry business, both the hot yoga and fitness businesses saw many members suspend their memberships in April and May 2020. Although membership has gradually recovered, the difficult situation continues. Going forward, we will thoroughly implement infection prevention measures, reinstate suspended memberships, prevent cancellations and acquire new members, thereby contributing to the mental and physical health of local residents.」
While membership remained under pressure, the company continued its infection prevention measures, reinstatement of suspended memberships, cancellation prevention and new-member acquisition efforts. - FY2022-Q2Returning to profitability despite declining membershipAnnual report
「In the hot yoga and fitness businesses, many members suspended or cancelled their memberships after the studios closed in April and May 2020 in response to the state of emergency and other measures. Membership has since gradually recovered, but the difficult situation caused by the decline in membership continues. As a result, revenue was ¥785 million, up 43.4% year on year, and operating income was ¥5 million, compared with an operating loss of ¥92 million in the same quarter of the previous year.」
Although the difficult situation caused by declining membership continued, the health industry business returned to operating income from an operating loss in the same period of the previous year. - FY2021WorsenedAnnual report
「Membership has since trended weakly, declining approximately 31% from the number of members at the end of the previous fiscal year.」
Amid the pandemic, membership in the health industry business declined approximately 31% from the end of the previous fiscal year, and the company continued to pursue measures to reinstate suspended memberships, prevent cancellations and acquire new members. - FY2021-Q1WorsenedAnnual report
「Both the hot yoga and fitness businesses experienced a high number of membership suspensions in April and May 2020. Although they have gradually recovered, they have not returned to their previous levels. After thoroughly implementing measures to prevent infection, we will encourage suspended members to resume their memberships, prevent cancellations and acquire new members, thereby contributing to the mental and physical health of people in the local community.」
The health industry business experienced a high number of membership suspensions and is recovering but has not returned to its previous level. Resuming memberships, preventing cancellations and acquiring new members remain ongoing initiatives. - FY2020RestatedAnnual report
「In the health industry business, at Karuna Fitness & Spa Kashiwa and Hot Yoga Studio AMIDA, we will continue to provide high-quality services that value a spirit of hospitality, while working to increase the number of new members, prevent existing members from cancelling their memberships and raise the average spend per customer. We will also actively introduce new programs to meet customers' diverse needs, with the aim of contributing to the health of people in the local community.」
The company continues to provide high-quality services, acquire new members, prevent cancellations, raise average spend per customer and introduce new programs. - FY2020-Q3RestatedAnnual report
「At the fitness club Karuna Fitness & Spa Kashiwa, we continued to promote sales activities focused on providing high-quality services that value a spirit of hospitality, increasing the number of new members, preventing existing members from cancelling their memberships and raising the average spend per customer.」
The company continues sales activities emphasizing high-quality services, acquisition of new members, prevention of cancellations and higher average spend per customer. - FY2020-Q2RestatedAnnual report
「At the fitness club Karuna Fitness & Spa Kashiwa, we continued to promote sales activities focused on providing high-quality services that value a spirit of hospitality, increasing the number of new members, preventing existing members from cancelling their memberships and raising the average spend per customer.」
The company continues sales activities emphasizing high-quality services, acquisition of new members, prevention of cancellations and higher average spend per customer. - FY2020-Q1RestatedAnnual report
「At the fitness club Karuna Fitness & Spa Kashiwa, we continued to promote sales activities focused on providing high-quality services that value a spirit of hospitality, increasing the number of new members, preventing existing members from cancelling their memberships and raising the average spend per customer.」
The company continues sales activities emphasizing high-quality services, acquisition of new members, prevention of cancellations and higher average spend per customer. - FY2019RestatedAnnual report
「At Karuna Fitness & Spa Kashiwa, we will continue to provide high-quality services that value a spirit of hospitality, while working to increase the number of new members, prevent existing members from cancelling their memberships and raise the average spend per customer. We will also actively introduce new programs to meet customers' diverse needs, with the aim of contributing to the health of people in the local community.」
The company continues to provide high-quality services, acquire new members, prevent cancellations, raise average spend per customer and introduce new programs. - FY2019-Q3RestatedAnnual report
「At the fitness club Karuna Fitness & Spa Kashiwa, we continued to promote sales activities focused on providing high-quality services that value a spirit of hospitality, increasing the number of new members, improving the retention rate of existing members and raising the average spend per customer.」
The company continues sales activities emphasizing high-quality services, acquisition of new members, the retention rate of existing members and higher average spend per customer. - FY2019-Q2RestatedAnnual report
「At the fitness club Karuna Fitness & Spa Kashiwa, we continued to promote sales activities focused on providing high-quality services that value a spirit of hospitality, increasing the number of new members, preventing existing members from cancelling their memberships and raising the average spend per customer.」
The company continues sales activities emphasizing high-quality services, acquisition of new members, prevention of cancellations and higher average spend per customer. - FY2019-Q1RestatedAnnual report
「At the fitness club Karuna Fitness & Spa Kashiwa, we continued to promote sales activities focused on providing high-quality services that value a spirit of hospitality, increasing the number of new members, preventing existing members from cancelling their memberships and raising the average spend per customer.」
The company continues sales activities emphasizing high-quality services, acquisition of new members, prevention of cancellations and higher average spend per customer. - FY2018-Q3RestatedAnnual report
「At the fitness club Karuna Fitness & Spa Kashiwa, we continued to promote sales activities focused on providing high-quality services that value a spirit of hospitality, increasing the number of new members, preventing existing members from cancelling their memberships and raising the average spend per customer.」
The company continues sales activities emphasizing high-quality services, acquisition of new members, prevention of cancellations and higher average spend per customer. - FY2018-Q2RestatedAnnual report
「At the fitness club Karuna Fitness & Spa Kashiwa, we continued to promote sales activities focused on providing high-quality services that value a spirit of hospitality, increasing the number of new members, preventing existing members from cancelling their memberships and raising the average spend per customer.」
The company continues sales activities emphasizing high-quality services, acquisition of new members, prevention of cancellations and higher average spend per customer. - FY2018-Q1RestatedAnnual report
「At the fitness club Karuna Fitness & Spa Kashiwa, we continued to promote sales activities focused on providing high-quality services that value a spirit of hospitality, increasing the number of new members, preventing existing members from cancelling their memberships and raising the average spend per customer.」
The company continues sales activities emphasizing high-quality services, acquisition of new members, prevention of cancellations and higher average spend per customer. - FY2017-Q3RestatedAnnual report
「At the fitness club Karuna Fitness & Spa Kashiwa, we continued to promote sales activities focused on providing high-quality services that value a spirit of hospitality, increasing the number of new members, preventing existing members from cancelling their memberships and raising the average spend per customer.」
The company continues sales activities emphasizing high-quality services, acquisition of new members, prevention of cancellations and higher average spend per customer. - FY2017-Q2RestatedAnnual report
「At the fitness club Karuna Fitness & Spa Kashiwa, we continued to promote sales activities focused on providing high-quality services that value a spirit of hospitality, increasing the number of new members, preventing existing members from cancelling their memberships and raising the average spend per customer.」
The company continues sales activities emphasizing high-quality services, acquisition of new members, prevention of cancellations and higher average spend per customer. - FY2017-Q1RestatedAnnual report
「At the fitness club Karuna Fitness & Spa Kashiwa, we continued to promote sales activities focused on providing high-quality services that value a spirit of hospitality, increasing the number of new members, preventing existing members from cancelling their memberships and raising the average spend per customer.」
The company continues sales activities emphasizing high-quality services, acquisition of new members, prevention of cancellations and higher average spend per customer. - FY2016First statedAnnual report
「At Karuna Fitness & Spa Kashiwa, we will continue to provide high-quality services that value a spirit of hospitality, while working to increase the number of new members, prevent existing members from cancelling their memberships and raise the average spend per customer. We will also actively introduce new programs to meet customers' diverse needs, with the aim of contributing to the health of people in the local community.」
The health business identifies acquiring new members, preventing cancellations, increasing average spend per customer, introducing new programs and contributing to the local community as operating priorities.