Impact of Personal Information Leaks on Reputation and Revenue
First written in FY2017. 2 of 4 entries say "Restated". Latest entry: FY2024.
Aeon Hokkaido moved to the "Worse" side of this theme in 2024, 2 years before the typical company in this theme (2026).
The whole theme swung hardest in 2025: 11 of 53 companies on the "Worse" side.
22 other companies' latest entry also says "Worsened".
- FY2024WorsenedAnnual report
「The Company stores and manages customer personal data obtained through its business activities, information on business partners, employee personal data and confidential management information. However, if confidential information is leaked, altered or misused for any reason, or if an incident resulting from a cyberattack occurs, the Company's operating results may be affected by obligations to compensate victims, losses and response costs arising from a large-scale service outage, and damage to the Company's social reputation.」
The scope now expressly includes business partner information, employee information and confidential management information in addition to personal data, and specifies the impacts of leaks, alteration, misuse, cyberattacks, service outages and damages payments. - FY2019RestatedAnnual report
「The Company is strengthening its internal management systems and promoting training to ensure the proper handling of personal data. However, if personal data is leaked as a result of an unforeseen accident or incident, the Company's operating results may be affected by expenses arising from damages payments and decreases in earnings resulting from reputational damage.」
The risk of personal data breaches and the response through internal management systems and training continue to be disclosed. - FY2018RestatedAnnual report
「The Company is strengthening its internal management systems and promoting training to ensure the proper handling of personal data. However, if personal data is leaked as a result of an unforeseen accident or incident, the Company's operating results may be affected by expenses arising from damages payments and decreases in earnings resulting from reputational damage.」
The Company continues to recognize the risk of personal data breaches and identifies stronger internal management systems and training as countermeasures. - FY2017First statedAnnual report
「If personal data is leaked as a result of an unforeseen accident or incident, the Company's operating results may be affected by expenses arising from damages payments and decreases in earnings resulting from reputational damage.」
The risk that a personal data breach could lead to damages payments and lower earnings resulting from reputational damage is highlighted.