Improving Salon Staff Retention and Strengthening Management Capabilities
First written in FY2017-Q2. 5 of 9 entries say "Restated". Latest entry: FY2023.
The whole theme swung hardest in 2024: 2 of 11 companies on the "Worse" side.
2 other companies' latest entry also says "Restated".
- FY2023RestatedAnnual report
「The relaxation salon business will work to increase repeat customers and customer satisfaction by further improving its technical and customer-service capabilities.」
The company continues to pursue a policy of improving salon staff technical and customer-service skills, increasing repeat customers and raising customer satisfaction. - FY2022RestatedAnnual report
「The relaxation salon business will work to increase repeat customers by further improving customer service and technical skills.」
The company continues to pursue a policy of improving salon staff customer-service and technical skills to increase repeat customers. - FY2021AdvancedAnnual report
「The number of salon staff, which had traditionally been somewhat insufficient, has gradually been secured and is now almost adequate. Going forward, while aiming to further improve salon staff technical and customer-service skills, the company will enhance treatment menus, raise customer satisfaction and promote repeat visits.」
With salon staffing now almost adequate, the company is shifting its focus to improving technical and customer-service skills, enhancing treatment menus and promoting repeat visits. - FY2020AdvancedAnnual report
「The company will further strengthen training to improve salon staff technical and customer-service skills, with the aim of increasing profitability per staff member while strengthening existing stores and increasing business profit.」
The company has developed specific measures to further strengthen training that improves salon staff technical and customer-service skills and raises profitability per staff member. - FY2020-Q2RestatedAnnual report
「Staff numbers have gradually recovered as a result of subsequent recruitment efforts.」
The company reconfirms that staff numbers at the relaxation salons have gradually recovered after declining, due to intensified recruitment efforts. - FY2020-Q1Recovery through hiring after a decline in staff numbersAnnual report
「Staff numbers declined at the beginning of the current fiscal year, but gradually recovered after the company intensified its recruitment efforts.」
The relaxation salon business recorded a decline in staff numbers during the current fiscal year but intensified recruitment efforts and has been gradually recovering. - FY2017RestatedAnnual report
「The relaxation salon business has worked to strengthen training programs and improve store operations in order to develop salon staff and improve retention, while focusing on resolving the shortage of salon staff, a key issue.」
The company continues to strengthen training programs and improve store operations to develop salon staff and improve retention. - FY2017-Q3RestatedAnnual report
「The relaxation salon business is working to increase and strengthen its staff」
The relaxation salon business continues to increase and strengthen its staff. - FY2017-Q2First statedAnnual report
「The relaxation salon business has focused on improving salon staff retention and strengthening management capabilities」
The company has, for the first time, explicitly identified improving staff retention and management capabilities in the relaxation salon business as specific measures to be pursued alongside customer growth.