Improving Customer Satisfaction and Leveraging Accumulated Know-How
First written in FY2016-Q3. 12 of 15 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2026: 1 of 11 companies on the "Worse" side.
23 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「Since its foundation, our group has made "trust, service and contribution to the local community," the foundations of its management philosophy, reflecting the origins of business. To ensure that this philosophy is implemented reliably, we work to improve employees' human capabilities and have adopted as our management policy the continued provision of reassurance, trust and satisfaction to customers, shareholders and business partners.」
The Company continues to pursue as management policies trust, service, contribution to the local community, improvements in employees' human capabilities, and the provision of reassurance, trust and satisfaction to customers, shareholders and business partners. - FY2025-H1RestatedAnnual report
「There have been no material changes to the management policies, management strategies or other matters established by the Group during the consolidated interim accounting period.」
The Company states that there have been no material changes to its management policies, management strategies or other matters, and that its basic policies continue. - FY2024RestatedAnnual report
「Since its foundation, our group has made "trust, service and contribution to the local community," the foundations of its management philosophy, reflecting the origins of business. To ensure that this philosophy is implemented reliably, we work to improve employees' human capabilities and have adopted as our management policy the continued provision of reassurance, trust and satisfaction to customers, shareholders and business partners.」
The management policy of linking the provision of reassurance, trust and satisfaction to customers, shareholders and business partners with improvements in employees' human capabilities continues. - FY2024-Q2RestatedAnnual report
「There have been no material changes to the management policies, management strategies or other matters established by the Group during the cumulative consolidated second quarter.」
The company reconfirms that there were no material changes to its management policies, management strategies or related matters. - FY2024-Q1RestatedAnnual report
「There have been no material changes to the management policies, management strategies or other matters established by the Group during the cumulative consolidated first quarter.」
The Company states that there have been no material changes to its management policies, management strategies or other matters, and that its basic policies, including the former policy of providing reassurance, trust and satisfaction to customers and business partners, continue. - FY2023RestatedAnnual report
「Since its foundation, our group has made "trust, service and contribution to the local community," the foundations of its management philosophy, reflecting the origins of business. To ensure that this philosophy is implemented reliably, we work to improve employees' human capabilities and have adopted as our management policy the continued provision of reassurance, trust and satisfaction to customers, shareholders and business partners.」
The management policy of linking the provision of reassurance, trust and satisfaction to customers, shareholders and business partners with improvements in employees' human capabilities continues. - FY2023-Q3RestatedAnnual report
「There have been no material changes to the management policies, management strategies or other matters established by the Group during the cumulative consolidated third quarter.」
The company reconfirms that there were no material changes to its management policies, management strategies or related matters. - FY2023-Q2RestatedAnnual report
「There have been no material changes to the management policies, management strategies or other matters established by the Group during the cumulative consolidated second quarter.」
The Company has reconfirmed that there have been no material changes to its management policies, management strategies or other matters, and that its basic policies, including the former policy of providing reassurance, trust and satisfaction to customers and business partners, continue. - FY2023-Q1RestatedAnnual report
「There have been no material changes to the management policies, management strategies or other matters established by the Group during the cumulative consolidated first quarter.」
The Company states that there have been no material changes to its management policies, management strategies or other matters, and that its basic policies, including the former policy of providing reassurance, trust and satisfaction to customers and business partners, continue. - FY2022RestatedAnnual report
「Since its foundation, our group has made "trust, service and contribution to the local community," the foundations of its management philosophy, reflecting the origins of business. To ensure that this philosophy is implemented reliably, we work to improve employees' human capabilities and have adopted as our management policy the continued provision of reassurance, trust and satisfaction to customers, shareholders and business partners.」
The management policy of linking the provision of reassurance, trust and satisfaction to customers, shareholders and business partners with improvements in employees' human capabilities continues. - FY2021RestatedAnnual report
「Since its foundation, our group has made "trust, service and contribution to the local community," the foundations of its management philosophy, reflecting the origins of business. To ensure that this philosophy is implemented reliably, we work to improve employees' human capabilities and have adopted as our management policy the continued provision of reassurance, trust and satisfaction to customers, shareholders and business partners.」
The management policy of linking the provision of reassurance, trust and satisfaction to customers, shareholders and business partners with improvements in employees' human capabilities continues. - FY2020ReframedAnnual report
「Our management policy is to continue providing customers, shareholders and business partners with reassurance, trust and satisfaction.」
The policy of improving customer satisfaction through the use of accumulated expertise has been broadened into a management policy of providing customers, shareholders and business partners with reassurance, trust and satisfaction by improving employees' human capabilities. - FY2019AdvancedAnnual report
「We have also worked to improve customer service, including obtaining the Kon certification under the Omotenashi Standards Certification System established by the Ministry of Economy, Trade and Industry and receiving the Service of the Year award for 6 consecutive years.」
Specific achievements in customer satisfaction and customer service improvement are stated, including obtaining the Kon certification and receiving the Service of the Year award for 6 consecutive years. - FY2016RestatedAnnual report
「Making it a basic management policy to further improve customer satisfaction by leveraging the business knowledge and sales expertise accumulated over many years」
Improving customer satisfaction and leveraging accumulated expertise continue to be stated as basic management policies. - FY2016-Q3First statedAnnual report
「Making it a basic management policy to further improve customer satisfaction by leveraging the business knowledge and sales expertise accumulated over many years」
Customer satisfaction improvement is positioned as a basic management policy based on accumulated business knowledge and sales expertise.