Enhancing Product Offerings, Information, Delivery and Support by Pursuing Customer Satisfaction
First written in FY2017. 4 of 6 entries say "Restated". Latest entry: FY2023-Q2.
The whole theme swung hardest in 2026: 1 of 11 companies on the "Worse" side.
23 other companies' latest entry also says "Restated".
- FY2023-Q2RestatedAnnual report
「In addition, as sales activities continued to highlight the advantages of the company’s services, such as the number of products offered and inventory reliability, as differentiating factors, total second-quarter sales in this segment were ¥9,033 million, down 0.6% year on year, remaining at roughly the same level as in the same quarter of the previous year, when sales grew 7.6%.」
The company continued customer engagement centered on its product range and inventory reliability as differentiating factors. - FY2021RestatedAnnual report
「Factors included the expansion of the product range, the development of the e-commerce platform through systems such as the centralized purchasing system “ocean” and the e-commerce support system for retailers “Wave,” and expansion of the customer base through the pursuit of customer satisfaction, including stable supply and quick delivery.」
The company reconfirmed the pursuit of customer satisfaction through its product range, e-commerce platform, stable supply and quick delivery as factors behind the 15.9% increase in net sales. - FY2021-Q3RestatedAnnual report
「Factors included the expansion of the product range, expansion of the e-commerce platform and growth of the customer base through the pursuit of customer satisfaction, including stable quick delivery, all of which the company had been working on previously.」
The company again cited the pursuit of customer satisfaction through its product range, e-commerce platform and stable quick delivery, together with customer-base expansion, as factors behind higher sales. - FY2019ReframedAnnual report
「We will become a hub for people, products and information that can provide one-stop solutions to these issues and establish our position as a truly indispensable partner.」
The company expanded its policy of pursuing customer satisfaction into a hub concept that provides researchers with people, products and information on a one-stop basis to address their needs. - FY2018RestatedAnnual report
「Under the management philosophy of “Innovation and Creation,” the Group’s basic management policy is to expand its business by thoroughly pursuing customer satisfaction, while also strengthening profitability and increasing corporate value by promoting operational efficiency.」
The company continues to pursue customer satisfaction and improve profitability and corporate value through operational efficiency as its basic management policy. - FY2017First statedAnnual report
「Under the management philosophy of “Innovation and Creation,” the Group’s basic management policy is to expand its business by thoroughly pursuing customer satisfaction, while also strengthening profitability and increasing corporate value by promoting operational efficiency.」
The company identified the pursuit of customer satisfaction as a basic management policy and cited a broad product range, information provided through catalogs and the internet, quick delivery, and support services as the means of achieving it.