Capita (7462) · InitiativeRestated
Improving Customer Service and Sales Capabilities Through Training by External Specialists
First written in FY2017. 1 of 2 entries say "Restated". Latest entry: FY2018.
2entries
2years
0from disclosures
How it moved
Same theme, other companies
Training and Evaluation System for Improving Store Customer Service QualityA theme 23 companies write about · 1 as a headwind · 23 as a tailwind
9 other companies' latest entry also says "Restated".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Showing 14 of the 23 companies compared. The sentences above are computed from all 23.Full recordFilings, disclosures and news, newest first
- FY2018RestatedAnnual report
「At each of our service stations and Cycle Shop Coggy stores, staff who have completed CS training at external specialist institutions are honing their customer service skills and engaging in a broad range of sales activities based on the four basic policies described above.」
The company continues to improve customer service and sales capabilities through staff who have completed CS training at external specialist institutions. - FY2017First statedAnnual report
「At each of our service stations and Cycle Shop Coggy stores, staff who have completed CS training at external specialist institutions are honing their customer service skills and engaging in a broad range of sales activities based on the four basic policies described above.」
Improving customer service and sales capabilities through staff who have completed CS training at external specialist institutions was identified for the first time as a specific means of implementing the company-wide policy.