Continuing and Strengthening Company-Wide Customer Satisfaction Activities
First written in FY2016. 16 of 20 entries say "Restated". Latest entry: FY2025.
7 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「③ Continuation and enhancement of customer satisfaction (CS) and employee satisfaction (ES)」
The company reiterated the continuation and enhancement of customer satisfaction and employee satisfaction as one of its basic policies. - FY2024RestatedAnnual report
「③ Continuation and enhancement of customer satisfaction (CS) and employee satisfaction (ES)」
The company reiterated the continuation and enhancement of customer satisfaction and employee satisfaction as one of its basic policies. - FY2023RestatedAnnual report
「③ Continuation and enhancement of customer satisfaction (CS) and employee satisfaction (ES)」
The company reiterated the continuation and enhancement of customer satisfaction and employee satisfaction as one of its 4 basic policies. - FY2021RestatedAnnual report
「③ Continuation and enhancement of customer satisfaction (CS) and employee satisfaction (ES)」
The company also set the continuation and enhancement of customer satisfaction and employee satisfaction as basic policies for the full year. - FY2020RestatedAnnual report
「We placed emphasis on customer satisfaction activities and focused on sales volume and securing appropriate margins in the petroleum business, as well as sales of non-fuel products.」
The company continues its policy of emphasizing customer satisfaction activities and securing earnings through sales volume, appropriate margins, and sales of non-fuel products. - FY2020-Q3RestatedAnnual report
「We placed emphasis on customer satisfaction activities and focused on sales volume and securing appropriate margins in the petroleum business, as well as sales of non-fuel products.」
The company continues its policy of emphasizing customer satisfaction activities and securing earnings through sales volume, appropriate margins, and sales of non-fuel products. - FY2020-Q2RestatedAnnual report
「We placed emphasis on customer satisfaction activities and focused on sales volume and securing appropriate margins in the petroleum business, as well as sales of non-fuel products.」
The company continues its policy of emphasizing customer satisfaction activities and securing earnings through sales volume, appropriate margins, and sales of non-fuel products. - FY2020-Q1RestatedAnnual report
「We placed emphasis on customer satisfaction activities and focused on sales volume and securing appropriate margins in the petroleum business, as well as sales of non-fuel products.」
The company continues its policy of emphasizing customer satisfaction activities and securing earnings through sales volume, appropriate margins, and sales of non-fuel products. - FY2019ReframedAnnual report
「③ Continuation and enhancement of customer satisfaction (CS) and employee satisfaction (ES)」
The company has adopted a basic policy of adding employee satisfaction (ES) to its existing company-wide customer satisfaction activities. - FY2019-Q3RestatedAnnual report
「However, in addition to achieving sales volume exceeding that of the previous year through company-wide customer satisfaction activities, we continued efforts to strengthen sales of non-fuel products and worked to secure earnings.」
The company stated that it continued its company-wide customer satisfaction activities, achieved sales volume exceeding the previous year's level, and secured earnings by strengthening sales of non-fuel products. - FY2019-Q2AdvancedAnnual report
「However, sales volume increased slightly from the previous year's level due to the recent decline in the number of service stations, construction and distribution-related demand ahead of the Tokyo Olympics, and our company-wide customer satisfaction activities.」
The company stated that sales volume in the service station business slightly exceeded the previous year's level, driven in part by company-wide customer satisfaction activities. - FY2019-Q1RestatedAnnual report
「However, through company-wide customer satisfaction activities, the company began building a stable earnings structure by securing appropriate margins」
The company links its continued company-wide customer satisfaction activities with securing appropriate margins and building a stable earnings structure. - FY2018RestatedAnnual report
「① Continuation and enhancement of company-wide customer satisfaction activities」
The company also set the continuation and enhancement of company-wide customer satisfaction activities as a basic policy for the full year. - FY2018-Q3RestatedAnnual report
「However, in addition to achieving sales results exceeding those of the previous year through company-wide customer satisfaction activities, we continued efforts to strengthen sales of non-fuel products and worked to secure earnings.」
The company stated that it continued its company-wide customer satisfaction activities and achieved sales results exceeding those of the previous year. - FY2018-Q2RestatedAnnual report
「However, in addition to achieving sales results exceeding those of the previous year through company-wide customer satisfaction activities」
The company stated that it continued its company-wide customer satisfaction activities and achieved sales results exceeding those of the previous year. - FY2018-Q1RestatedAnnual report
「The company has made customer satisfaction activities and improving service standards its basic policy」
The company continues to pursue company-wide customer satisfaction activities and improved service standards as a basic policy. - FY2017RestatedAnnual report
「Some service stations achieved sales results in line with those of the previous year through company-wide customer satisfaction activities.」
The company continues its company-wide customer satisfaction activities, but stated that sales performance was in line with the previous year rather than above it. - FY2017-Q3Changed from above the previous year to in line with the previous yearAnnual report
「Some service stations achieved sales results in line with those of the previous year through company-wide customer satisfaction activities.」
Although company-wide customer satisfaction activities are continuing, the description of sales performance has changed from “exceeding the previous year” in the prior quarter to “in line with the previous year.” - FY2017-Q2RestatedAnnual report
「Some service stations achieved sales results exceeding those of the previous year through company-wide customer satisfaction activities.」
The company continues its company-wide customer satisfaction activities and stated that some service stations achieved sales results exceeding those of the previous year. - FY2016First statedAnnual report
「Continuation and enhancement of company-wide customer satisfaction activities」
As one of its basic policies, the company states that it will continue and enhance customer satisfaction activities throughout the organization.