Customer Information Leakage and Unauthorized Use
First written in FY2016. 25 of 27 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2026: 24 of 85 companies on the "Worse" side.
26 other companies' latest entry also says "Mitigated".
- FY2026MitigatedAnnual report
「As measures to address this risk, we conduct regular video-based training for all employees to prevent the leakage of confidential information, reinforce understanding through tests after the training, and continuously raise awareness by requiring employees to submit written pledges. We have also established rules requiring important materials and other documents to be marked "Confidential," and passwords to be set when materials are sent externally by email or other means.」
In addition to the existing appropriate-management policy, specific measures to prevent leakage are described, including video training, tests and written pledges for all employees, confidentiality markings and password protection when sending materials by email. - FY2026-H1RestatedAnnual report
「During the current interim accounting period, there were no new business or other risks, and no material changes to the business or other risks described in the securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2024-Q1RestatedAnnual report
「During the cumulative first quarter of the current fiscal year, there were no new business or other risks, and no material changes to the business or other risks described in the securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2023-Q3RestatedAnnual report
「There were no new business risks or material changes to the business risks described in the securities report for the previous fiscal year during the cumulative third quarter period.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2023-Q2RestatedAnnual report
「During the cumulative second quarter of the current fiscal year, there were no new business or other risks, and no material changes to the business or other risks described in the securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2023-Q1RestatedAnnual report
「During the six months ended [current first quarter], there was no emergence of new business or other risks, nor any material change in the business or other risks described in the annual securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2022-Q3RestatedAnnual report
「During the nine months ended December 2020, there were no new business or other risks, nor any material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2022-Q2RestatedAnnual report
「During the cumulative second quarter of the current consolidated fiscal year, there were no new business or other risks, and no material changes to the business or other risks described in the securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2022-Q1RestatedAnnual report
「During the cumulative first quarter under review, there were no newly arising business or other risks, nor any material changes to the business or other risks described in the securities report for the preceding fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2021-Q2RestatedAnnual report
「During the cumulative second quarter of the current consolidated fiscal year, there were no new business or other risks, and no material changes to the business or other risks described in the securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2021-Q1RestatedAnnual report
「During the cumulative first quarter under review, there were no newly arising business or other risks, nor any material changes to the business or other risks described in the securities report for the preceding fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2020RestatedAnnual report
「Although we work across the company to manage personal information appropriately, if personal information were to be leaked or used improperly, the resulting loss of public trust, claims for damages and other consequences could affect our business performance.」
The use of customer information for sales promotion, the risks of leakage and unauthorized use, and appropriate management practices are reiterated. - FY2020-Q3RestatedAnnual report
「During the nine months ended December 2020, there were no new business or other risks, nor any material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2020-Q2RestatedAnnual report
「During the cumulative second quarter of the current consolidated fiscal year, there were no new business or other risks, and no material changes to the business or other risks described in the securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2020-Q1RestatedAnnual report
「During the cumulative first quarter under review, there were no newly arising business or other risks, nor any material changes to the business or other risks described in the securities report for the preceding fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2019-Q3RestatedAnnual report
「During the nine months ended December 2020, there were no new business or other risks, nor any material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2019-Q2RestatedAnnual report
「During the cumulative second quarter of the current consolidated fiscal year, there were no new business or other risks, and no material changes to the business or other risks described in the securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2019-Q1RestatedAnnual report
「During the cumulative first quarter under review, there were no newly arising business or other risks, nor any material changes to the business or other risks described in the securities report for the preceding fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2018RestatedAnnual report
「Our group converts customers' survey information and membership information into a database and uses it for sales promotion through direct mail. Although we work across the company to manage personal information appropriately, if personal information were to be leaked or used improperly, the resulting loss of public trust, claims for damages and other consequences could affect our business performance.」
The use of customer information for sales promotion and the risks of leakage and unauthorized use are reiterated. - FY2018-Q3RestatedAnnual report
「During the nine months ended December 2020, there were no new business or other risks, nor any material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2018-Q2RestatedAnnual report
「During the cumulative second quarter of the current consolidated fiscal year, there were no new business or other risks, and no material changes to the business or other risks described in the securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2018-Q1RestatedAnnual report
「During the cumulative first quarter under review, there were no newly arising business or other risks, nor any material changes to the business or other risks described in the securities report for the preceding fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2017RestatedAnnual report
「Our group converts customers' survey information and membership information into a database and uses it for sales promotion through direct mail. Although we work across the company to manage personal information appropriately, if personal information were to be leaked or used improperly, the resulting loss of public trust, claims for damages and other consequences could affect our business performance.」
The use of customer information for sales promotion and the risks of leakage and unauthorized use are reiterated. - FY2017-Q3RestatedAnnual report
「During the nine months ended December 2020, there were no new business or other risks, nor any material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2017-Q2RestatedAnnual report
「During the cumulative second quarter of the current consolidated fiscal year, there were no new business or other risks, and no material changes to the business or other risks described in the securities report for the previous fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2017-Q1RestatedAnnual report
「During the cumulative first quarter under review, there were no newly arising business or other risks, nor any material changes to the business or other risks described in the securities report for the preceding fiscal year.」
No material changes were identified in the risk of leakage or unauthorized use of customer information. - FY2016First statedAnnual report
「If personal information were to be leaked or used improperly, the resulting loss of public trust, claims for damages and other consequences could affect our business performance.」
Risks associated with converting survey and membership information into a database and using it for sales promotion.