Responding to Diverse Customer Needs Driven by Digitalization and Changes in Social Structure
First written in FY2023-Q1. 3 of 5 entries say "Restated". Latest entry: FY2026.
23 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「In May 2026, we completely redesigned the 青森みちのくアプリ. In addition to refreshing the design and improving usability, we added app-specific features such as Kotora money transfers, purpose-specific deposits and monitoring services, and worked to further improve customer convenience with the aim of creating a "main bank app that can handle everything from a single smartphone."」
Responding to customer needs through digital technology has progressed to specific service improvements, including a complete redesign of the app and the addition of new features. - FY2023RestatedAnnual report
「The operating environment for regional financial institutions is changing substantially, with the growing importance of digital transformation (DX) and sustainability initiatives, including responses to climate change.」
The continuing need to respond to changes in digital technology and social structures and enhance customer needs coverage and services is indicated. - FY2023-Q3RestatedAnnual report
「We recognize the need to address increasingly diverse customer needs and enhance services by taking on challenges in new fields beyond the boundaries of conventional financial services, against a backdrop of advances in digital technology, regulatory easing and other factors.」
The recognition of the need to take on challenges in new fields and respond to customer needs, against a backdrop of digitalization and other factors, remains unchanged. - FY2023-Q2RestatedAnnual report
「We recognize the need to address increasingly diverse customer needs and enhance services by taking on challenges in new fields beyond the boundaries of conventional financial services, against a backdrop of advances in digital technology, regulatory easing and other factors.」
The recognition of the need to take on challenges in new fields and respond to customer needs, against a backdrop of digitalization and other factors, remains unchanged. - FY2023-Q1First statedAnnual report
「We recognize the need to address increasingly diverse customer needs and enhance services by taking on challenges in new fields beyond the boundaries of conventional financial services, against a backdrop of advances in digital technology, regulatory easing and other factors.」
Enhancing services through challenges in new fields, against a backdrop of digital technology and regulatory easing, is identified as an issue.