Leakage of Customer and Confidential Information
First written in FY2022. 1 of 3 entries say "Mitigated", first in FY2023. Latest entry: FY2025.
The whole theme swung hardest in 2026: 13 of 71 companies on the "Worse" side.
- FY2025RestatedAnnual report
「Our group has established customer information management rules and taken comprehensive measures to ensure security and reliability, including strictly controlling documents and data containing personal information through locked storage and password management, but」
Measures to prevent information leaks through customer information management rules, locked storage and password management continue to be implemented. - FY2023MitigatedAnnual report
「Our group has established customer information management rules and taken comprehensive measures to ensure security and reliability, including strictly controlling documents and data containing personal information through locked storage and password management.」
The risk of information leaks continues to be identified, with customer information management rules, locked storage and password management specified as concrete countermeasures. - FY2022First statedAnnual report
「If personal information, other customer information or our group’s confidential information is leaked due to human error, natural disasters, security breaches by third parties or unexpected unauthorized access, and the leaked information is misused, our group may incur compensation payments and other costs for customers’ economic and psychological harm.」
The company identifies the possibility of information leaks caused by human error, natural disasters, unauthorized access and other factors, as well as potential compensation claims and reputational damage.