Worth reading
58In focus
0–100. This measures how worthwhile something is to read, not how good or bad the company is.Direction
Improvement
Direction inferred from the company’s description.Scale
—
Displayed only when the document provides numerical figures.Wording
Definitive
How definitive the wording is.Announced details
shiftel (AI agent for inbound call-center operations)
Applicable field (uses covered by this announcement)
Inbound call-center operationsInitial handling of inquiries and automated responses to FAQsHandling reservations, applications and various proceduresService desk coverage during periods when live-agent support is difficult, such as overnight and early-morning hoursTelephone support during peak periods and sudden increases in call volumePost-call history entry, summarization and preparation of voice-of-the-customer reports
Launch date5 November 2026 (service launch; actual results)
Registration number and expiry date
Registered trademark (registration number and expiration date: Not disclosed)
Location (as indicated in this announcement)
The DmMiX Group's operating infrastructure supporting approximately 5,000 seats, and operating infrastructure supporting approximately 5,000 people
Offering price
Individual quotations based on handling time and scope of services
The company does not address Contract Value / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | shiftel (AI agent for inbound call-center operations) |
| Offering price | Individual quotations based on handling time and scope of services |
| Launch date | 5 November 2026 (service launch; actual results) |
| Applicable area | Inbound call-center operations, Initial handling of inquiries and automated responses to FAQs, Handling reservations, applications and various procedures, Service desk coverage during periods when live-agent support is difficult, such as overnight and early-morning hours, Telephone support during peak periods and sudden increases in call volume, Post-call history entry, summarization and preparation of voice-of-the-customer reports |
| Registration number and expiry date | Registered trademark (registration number and expiration date: Not disclosed) |
| Location scale | The DmMiX Group's operating infrastructure supporting approximately 5,000 seats, and operating infrastructure supporting approximately 5,000 people |
Items this document does not state (12)
CounterpartyCounterparty overviewRelationship with the CompanyContract ValueContract DateAward/certification nameAwarding / certifying bodyLocationQuantitative EffectsUsage historyImpact on Business PerformanceSource
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To address hiring difficulties and high turnover in the call-center industry, as well as dissatisfaction with telephone wait times, the agent provides immediate answers to simple inquiries while human operators handle complex consultations.
How to read this page
This is not the documentKomori reads the disclosure the company filed and writes this summary. Figures are as stated by the company and are not audited.
Weight is not a verdictIt measures how much this changes what the company had already told the market. It is not a view on the shares.
Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.