Announced details
Customer support relating to financial products and services, application intake and assistance, account opening and post-contract follow-up, identity verification (KYC), document review, various administrative processes, and BPO services for financial institutions
株式会社カスタマーリレーションテレマーケティング (CRTM) is our consolidated subsidiary. CRTM provides BPO services and operates contact centers for financial institutions.
Registration as a financial services intermediary
Kinki Local Finance Bureau
Kinki Local Finance Bureau Director (Kin-Sa) No. 2; registration date: 11 June 2026. Expiration date: Not disclosed.
梅新ファーストビル, 1-2-9 Sonezaki, Kita-ku, Osaka, Osaka Prefecture
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Financial services intermediary operations, financial administration BPO and various support services, customer acquisition and application assistance, post-contract follow-up and ongoing-use support |
| Relationship with the Company | 株式会社カスタマーリレーションテレマーケティング (CRTM) is our consolidated subsidiary. CRTM provides BPO services and operates contact centers for financial institutions. |
| Launch date | 11 June 2026 (registration completed; actual date) |
| Applicable area | Customer support relating to financial products and services, application intake and assistance, account opening and post-contract follow-up, identity verification (KYC), document review, various administrative processes, and BPO services for financial institutions |
| Award/certification name | Registration as a financial services intermediary |
| Awarding / certifying body | Kinki Local Finance Bureau |
| Registration number and expiry date | Kinki Local Finance Bureau Director (Kin-Sa) No. 2; registration date: 11 June 2026. Expiration date: Not disclosed. |
| Location | 梅新ファーストビル, 1-2-9 Sonezaki, Kita-ku, Osaka, Osaka Prefecture |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The burden of customer-facing operations has increased as financial institutions face personnel shortages and more sophisticated operations. CRTM states that it will use the expertise it has developed through BPO services and contact center operations for financial institutions to support improvements in their operational efficiency and customer experience.