Customer First and Quality Objectives
First written in FY2016. 5 of 9 entries say "Restated". Latest entry: FY2024-Q2.
The whole theme swung hardest in 2022: 1 of 7 companies on the "Worse" side.
7 other companies' latest entry also says "Restated".
- FY2024-Q2RestatedAnnual report
「In connection with this full model redesign, we are prioritizing launch quality and plan to gradually increase production of the new vehicle.」
For the launch of the new Triton, the company indicated that launch quality would be the top priority and that production would be increased in stages, reconfirming its efforts to ensure the quality of the new vehicle. - FY2023-Q3RestatedAnnual report
「We will focus on improving service quality and customer service quality and work to improve the overall quality of sales.」
Regarding customer first and quality improvement, the company has reconfirmed its policy of continuing to improve service quality and customer service quality, as well as vehicle sales. - FY2023-Q1RestatedAnnual report
「While seeking to maximize the benefits of strong new-model momentum, we will also focus on improving service and customer service quality to raise the overall quality of sales.」
Regarding customer first and quality improvement, the company has reconfirmed its policy of focusing not only on new-vehicle sales but also on improving service and customer service quality. - FY2020AdvancedAnnual report
「Mitsubishi e-Assist was standard equipment, and all vehicles qualified as Support Cars S Wide.」
Regarding safety and quality initiatives, the company reported the concrete achievement that e-Assist was standard equipment on the new eK X Space/eK Space and that all vehicles qualified as Support Cars S Wide. - FY2019AdvancedAnnual report
「As a quality control target, we set the warranty repair entry rate within 3 months after vehicle sales as an indicator and achieved the target.」
The company states that it used the warranty repair entry rate within 3 months after vehicle sales as the quality target indicator and achieved the target. - FY2017RestatedAnnual report
「It is also important to ensure the quality of new vehicles at launch from both the development and production perspectives.」
The company has reconfirmed the need to ensure quality during the development and production stages of new vehicles as an issue to be addressed in restoring trust. - FY2017-Q3WorsenedAnnual report
「Following quality issues in 2000 and 2004, we adopted the principles of "Compliance First," "Customer First," and "Safety First." Following the quality issue in 2012, we established the Customer First Program and have undertaken various reforms, including establishing internal rules and reviewing business processes to prevent a recurrence of quality issues. However, as stated under "Business and Other Risks," it was discovered that improper practices had occurred in fuel economy testing of our vehicles. We have no choice but to acknowledge that, even after past misconduct, we had failed to enforce compliance with corporate ethics thoroughly.」
After listing past quality reforms and the Customer First Program, the company acknowledged that the fuel economy testing misconduct showed it had failed to fully enforce compliance with corporate ethics. - FY2017-Q2RestatedAnnual report
「Following quality issues in 2000 and 2004, we adopted the principles of "Compliance First," "Customer First," and "Safety First." Following the quality issue in 2012, we established the Customer First Program and have undertaken various reforms, including establishing internal rules and reviewing business processes to prevent a recurrence of quality issues.」
The company reiterates its ongoing efforts since past quality issues to prioritize customers and safety, establish internal rules, and review business processes. - FY2016First statedAnnual report
「Since April 2013, we have promoted the Customer First Program (CFP), a reform initiative based on the customer perspective, and have carried out activities aimed at achieving the Quality Target for product quality.」
The company describes reforms based on the customer perspective, quality targets, and the refinement of after-sales service costs through the collection and analysis of market quality information.