Business Continuity During COVID-19 and Support for Customers’ Cash Flow
First written in FY2020. 1 of 2 entries say "Advanced", first in FY2022. Latest entry: FY2022.
17 other companies' latest entry also says "Advanced".
- FY2022AdvancedAnnual report
「We are working to expand contactless services for customers and secure systems for business continuity, including telework and split operations for officers and employees.」
Specific measures for business continuity and customer support during the pandemic were described, including contactless services, telework, and split operations. - FY2020First statedAnnual report
「The highest-priority issue to address in fiscal 2020 is the spread of COVID-19. We will work to prevent infections and contain their spread, and will continue providing financial services as social infrastructure by establishing and maintaining systems for business continuity. We will also accurately assess the circumstances and needs of customers facing significant difficulties, including weak personal consumption and stagnant production activity, and respond quickly and flexibly to needs such as funding and changes to lending terms.」
The specific highest-priority issues for fiscal 2020 were identified as preventing infections, maintaining business continuity, and responding to customers' funding needs and requests to change lending terms.