Improving Customer Convenience and Regional Infrastructure Through the Use of Fintech
First written in FY2017. 4 of 9 entries say "Advanced", first in FY2024. Latest entry: FY2026.
The whole theme swung hardest in 2021: 1 of 11 companies on the "Worse" side.
0 other companies' latest entry also says "Other".
- FY2026Moving toward generative AI and the integration of physical and digital servicesAnnual report
「We will also work to further improve convenience through the best mix of physical and digital channels and achieve “customer-focused business conduct” at an even higher level.」
In addition to conventional digitalization and non-face-to-face services, the bank identified the integration of physical and digital channels and the use of generative AI as means of operational reform and improving customer convenience. - FY2024AdvancedAnnual report
「In FY2023, we actively engaged in consulting services to help customers achieve sustainable management by providing optimal consulting tailored to their business stage, including support for SDGs initiatives, DX support, personnel placement services and business succession.」
Digitalization was expanded beyond internal operational reform to the provision of consulting services, including DX support for business customers. - FY2022RestatedAnnual report
「We will also expand functions such as internet banking to strengthen non-face-to-face services while working to create an environment in which customers can use them with confidence.」
The bank reaffirmed the expansion of internet banking functions and the strengthening of non-face-to-face services as part of its digitalization and operational-reform initiatives. - FY2021ReframedAnnual report
「Actions to promote innovation as a regional bank (イ) Responding to advances in digitalization (ロ) Operational reform through digitalization (ハ) Reform of branch operations and personnel planning」
The initiative was reorganized and made more concrete, moving from the conventional use of fintech to digitalization, operational reform through digitalization, and branch-operation reform under the 15th Medium-Term Management Plan. - FY2018RaisedAnnual report
「We will also actively promote the introduction of fintech and work to improve customer convenience and develop and revitalize infrastructure in local communities.」
The wording of the initiative became more concrete and ambitious, moving from considering the use of fintech to actively promoting its introduction. - FY2017First statedAnnual report
「We will consider the use of fintech, represented by blockchain technology, open APIs and AI, and work to improve customer convenience and develop and revitalize infrastructure in local communities.」
The bank is considering the use of fintech, including blockchain, open APIs and AI, with the aim of improving customer convenience and developing and revitalizing local infrastructure.