Protection of Customer Interests and Enhancement of Convenience
First written in FY2016. 3 of 4 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2017: 1 of 8 companies on the "Worse" side.
6 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「We have established the Group's Basic Policy for Management of Customer Protection and put in place a framework under which the Group's directors, executive officers, and other employees protect customers' interests and work to improve convenience.」
The Group policy aimed at protecting customer interests and improving convenience continues. - FY2019RestatedAnnual report
「We have established the Group's Basic Policy for Management of Customer Protection and put in place a framework under which the Group's directors, executive officers, and other employees protect customers' interests and work to improve convenience.」
The Group policy aimed at protecting customer interests and improving convenience continues to be disclosed. - FY2017RestatedAnnual report
「We have established the Group's Basic Policy for Management of Customer Protection and put in place a framework under which the Group's directors, executive officers, and other employees protect customers' interests and work to improve convenience.」
The Group policy aimed at protecting customer interests and improving convenience continues to be described. - FY2016First statedAnnual report
「We have established the Group's Basic Policy for Management of Customer Protection and put in place a framework under which the Group's directors, executive officers, and other employees protect customers' interests and work to improve convenience.」
Customer protection is expressly identified as part of the basic internal control policy.