Fundamental Philosophy Centered on Sincere Customer Service
First written in FY2018. 5 of 6 entries say "Restated". Latest entry: 2026-04-22.
10 other companies' latest entry also says "Restated".
- 2026-04-22RestatedOther Disclosures
「We intend to continue sincerely protecting what only people can do.」
The company reconfirmed its emphasis on human relationships and sincerity as the intent behind producing the new commercial. - FY2022RestatedAnnual report
「Our corporate credo is expressed by the phrase “百術不及一誠.” It is read as “百術は一誠に及ばず,” meaning that no amount of artifice can match sincerity. The phrase teaches the importance of treating every customer with genuine sincerity. Based on this policy, we seek to act in customers' best interests and aim to remain a company that continues to grow together with its customers.」
The company reaffirmed its corporate credo of sincere customer service and its basic philosophy of pursuing customers' best interests. - FY2021RestatedAnnual report
「Our corporate credo is expressed by the phrase “百術不及一誠.” It is read as “百術は一誠に及ばず,” meaning that no amount of artifice can match sincerity. The phrase teaches the importance of treating every customer with genuine sincerity. Based on this policy, we seek to act in customers' best interests and aim to remain a company that continues to grow together with its customers.」
The company reaffirmed its corporate credo of sincere customer service and its basic philosophy of pursuing customers' best interests. - FY2020RestatedAnnual report
「Our corporate philosophy is expressed by the phrase “百術不及一誠.” It is read as “百術は一誠に及ばず,” meaning that no amount of artifice can match sincerity. The phrase teaches the importance of treating every customer with genuine sincerity, and it remains part of the mindset of all employees as the company's guiding principle.」
The company reiterated its basic philosophy of making sincere customer service the guiding principle for all employees. - FY2019RestatedAnnual report
「Our corporate philosophy is expressed by the phrase “百術不及一誠.” It is read as “百術は一誠に及ばず,” meaning that no amount of artifice can match sincerity. The phrase teaches the importance of treating every customer with genuine sincerity, and it remains part of the mindset of all employees as the company's guiding principle.」
The company reiterated its basic philosophy of making sincere customer service the guiding principle for all employees. - FY2018First statedAnnual report
「Our corporate philosophy is expressed by the phrase “百術不及一誠.” It is read as “百術は一誠に及ばず,” meaning that no amount of artifice can match sincerity. The phrase teaches the importance of treating every customer with genuine sincerity. Because the company's founder and former president constantly impressed this on everyone, it has become part of the mindset of all employees.」
The company articulated a corporate philosophy that makes sincere customer service the guiding principle for all employees.