Information System Failures and Service Suspensions
First written in FY2016. 3 of 5 entries say "Restated". Latest entry: FY2022.
The whole theme swung hardest in 2026: 18 of 84 companies on the "Worse" side.
- FY2022WorsenedAnnual report
「Problems may also arise when information systems are renewed.」
In addition to the existing risks of failures and unauthorized access, the company explicitly identified the risk of problems arising from the renewal of its information systems itself. It also said that no major system problems had occurred since its launch. - FY2019RestatedAnnual report
「In addition, continued investment in information systems is required as we expand our business, increase our product lineup and pursue greater operational efficiency.」
The company continues to describe its information-systems-dependent business structure and the risk of service interruptions caused by failures, and additionally specifies the need for continued investment as the business expands and the number of products increases. - FY2018RestatedAnnual report
「We use the internet as our primary sales channel and conduct our business operations, including the sale and underwriting of life insurance, policy administration, and the recording and storage of statistical data and customer information, relying on the stable operation of our information systems.」
The company continues to describe its business structure as dependent on information systems for sales, underwriting and policy administration, and the risk that failures could interrupt services, payments and premium collection. - FY2017RestatedAnnual report
「Although no major system problems have occurred since the company's launch and systems have been operated stably, our information systems may cease to function due to accidents, disasters, power outages, user concentration, human error, sabotage, unauthorized access from inside or outside, virus infections, unauthorized access to networks, external denial-of-service attacks, or software or hardware failures.」
While citing its record of having experienced no major problems, the company continues to identify the risk that system outages could interrupt services, payments and premium collection. - FY2016First statedAnnual report
「However, our information systems may cease to function due to accidents, fires, natural disasters, power outages, user concentration, human error, sabotage, hacking, employee misconduct, software or hardware failures, virus infections, unauthorized access to networks or network failures. Such disruptions may force us to temporarily suspend customer services, insurance claims and benefit payments, premium collection and asset management operations.」
As the foundation of a business whose primary channel is the internet, the company indicated that system outages could affect customer services, premium collection, payments and asset management.