New management policy centered on customer experience innovation and stronger sales capabilities
First written in FY2019-Q2. 1 of 3 entries say "Advanced", first in FY2019. Latest entry: FY2024.
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- FY2024ReframedAnnual report
「To continue strong growth while enhancing corporate value and addressing social issues, the group has formulated a new management policy and a five-year medium-term plan ending in fiscal 2028, and has established outcome targets for the society it seeks to achieve through these initiatives.」
The company changed from its previous management policy centered on customer experience innovation and stronger sales capabilities to a new management policy and medium-term plan covering fiscal 2024 through fiscal 2028. - FY2019AdvancedAnnual report
「By focusing on the new management policy's priority areas of "Innovating the Customer Experience" and "Strengthening Sales Capabilities," new business performance grew strongly and reached a record high, while European Embedded Value, a management KPI, also increased steadily toward the management target of ¥100 billion.」
The company linked the new management policy formulated in November 2018, with its focus on priority areas, to the year's results of record new contracts and higher EEV. - FY2019-Q2First statedAnnual report
「Customer experience innovation: use digital technology to improve and advance the quality of all services. Stronger sales capabilities: achieve overwhelming customer acquisition through active promotions and expansion of agency and white-label channels.」
The new management policy formulated in connection with the change in the management structure in June 2018 identified customer experience innovation and stronger sales capabilities as priority areas.