Announced details
Complex insurance operations involving multiple systems and conditional branching, and automation of business processes across departments
Internal generative AI usage rate: 100% (as of 31 March 2026)
Percentage of regular employees in general-track positions with experience using AI tools: 100% (excluding employees on leave; as of 31 March 2026)
The Company developed the AI agents by customizing them independently based on Google's advanced technologies.
Chiyoda-ku, Tokyo (ライフネット生命 headquarters)
No specific impact on revenue or profit has been disclosed. The Company plans to invest the resources created in expanding products and services for customers.
The company does not address Contract Value / Offering price.
| Item | Details |
|---|---|
| Names of Products / Services Covered | In-house-developed AI agents |
| Counterparty | |
| Relationship with the Company | The Company developed the AI agents by customizing them independently based on Google's advanced technologies. |
| Launch date | End of July 2026 (rollout completed across all departments; actual results) / July 2026 (training launched for all departments) |
| Applicable area | Complex insurance operations involving multiple systems and conditional branching, and automation of business processes across departments |
| Location | Chiyoda-ku, Tokyo (ライフネット生命 headquarters) |
| Location scale | All departments |
| Quantitative Effects | Internal generative AI usage rate: 100% (as of 31 March 2026) |
| Usage history | Percentage of regular employees in general-track positions with experience using AI tools: 100% (excluding employees on leave; as of 31 March 2026) |
| Impact on Business Performance | No specific impact on revenue or profit has been disclosed. The Company plans to invest the resources created in expanding products and services for customers. |
Items this document does not state (8)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The Company aims to evolve from providing individual work assistance to automating business processes themselves, as conventional chat-based AI had limitations in automating complex, routine operations. It also plans to invest the time and resources created through greater operating efficiency in expanding its products and services, thereby improving the customer experience.